Assistant Store Manager — Customer Experience Leader

S and G stores; Casco Township (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

S&G Stores is seeking an Assistant Manager in Michigan to support the store manager and help run a compliant, profitable store.

You will lead staff, ensure policy adherence, manage merchandising and pricing, and drive sales while maintaining asset controls in a fast-paced retail environment.

Qualifications

• High School Diploma or GED.
• Previous supervisory experience preferred.
• Completion of the Assistant Store Manager Training program and other relevant Company required training programs and required certifications.
• Good understanding of Company systems and technology.
• Excellent communication skills and the ability to research and resolve issues.
• Knowledge of retail business management practices.
• Knowledge of all types of store transactions and related programs.
• Knowledge of ways to handle customer and employee injuries, incidents and accidents.

Responsibilities

• Provides customer service leadership and direction for entire store and team of employees working in the same location.
• Ensures that employees follow all Company policies.
• Promotes and maintains a clean and organized store appearance inside and out.
• Fosters an environment focused on customer service and satisfaction.
• Promotes staff retention by working to develop leaders, empower employees and encourage increased employee productivity.
• Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals.
• Ensures all merchandising and marketing programs are executed properly, including plan-o-gram integrity and sign placement.
• Ensures the store maximizes sales and educates staff on selling initiatives.
• Monitors store activities to ensure that transactions are taking place in the proper manner.
• Ensures foodservice products are fresh and appealing by rotating products and removing out-of-date items.
• Ensures that all necessary store reports and paperwork, including performance appraisals, are completed in a timely fashion.

Skills

Supervisory experience

Communication skills

Retail knowledge

Company systems

Education

High School Diploma or GED

Tools

POS Systems

Job description

Summary: An Assistant Manager at S&G serves as direct support of the store manager; ensures that the store operates efficiently and in compliance with applicable federal, state, and local laws and Company policies; properly manages employees and works closely with Store Manager to ensure the store maximizes sales and profits while maintaining asset controls

Responsibilities:

• Provides customer service leadership and direction for entire store and team of employees working in the same location

• Ensures that employees follow all Company policies

• Promotes and maintains a clean and organized store appearance inside and out

• Fosters an environment focused on customer service and satisfaction

• Promotes staff retention by working to develop leaders, empower employees and encourage increased employee productivity

• Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals

• Ensures all merchandising and marketing programs are executed properly, which includes maintaining plan-o-gram integrity and appropriate sign placement

• Ensures the store maximizes sales and educates staff on selling initiatives

• Monitors store activities to ensure that transactions are taking place in the proper manner

• Ensures foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products

• Ensures that all necessary store reports and paperwork, including performance appraisals, are completed in a timely fashion

Experience Requirements:

• High School Diploma or GED

• Previous supervisory experience preferred

• Completion of the Assistant Store Manager Training program and other relevant Company required training programs and required certifications

• Good understanding of Company systems and technology

• Excellent communication skills and the ability to research and resolve issues

• Knowledge of retail business management practices

• Knowledge of all types of store transactions and related programs

• Knowledge of ways to handle customer and employee injuries, incidents and accidents Physical Job

Requirements:

• Vehicle required to conduct price surveys

• Ability to occasionally lift of objects up to 50 pounds

• Ability to frequently lift objects up to 10 pounds

• Ability to rarely perform repeated climbing and fine hand manipulations

• Ability to occasionally perform repeated squatting/kneeling/stooping, twisting and pushing/pulling

• Ability to frequently perform repeated bending and reaching

• Ability to continuously perform repeated simple hand grasping

• Ability to work in intermittent temperature for short periods of time, e.g., outside at the pumps and in the cooler

• Ability to stand for an entire shift if/as required

Additional Requirements:

• Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods

• Has necessary means to conduct area pricing surveys

Preferred Managerial Attributes:

• Exhibits strong leadership qualities and a desire to succeed

• Serves as coach to employees by modeling appropriate workplace behavior

• Interacts positively with employees by seeking input and providing appropriate feedback

• Seeks opportunities for employees to develop skills

• Identifies and attracts outgoing, customer focused individuals to build a customer driven workforce

• Understands, actively demonstrates and promotes the principles of the customer service initiatives

• Creates excitement around Company initiatives in order to drive sales goals

• Empowers employees to make non-personnel related decisions in absence of immediate Manager

• Fosters a work environment where good performance is recognized and rewarded

For S&G, Stop and Go, SNG, S N G, S and G, SandG