Assistant Manager

S&G Stores; Southgate (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

S&G Stores in the United States is seeking an Assistant Manager who serves as the direct support to the store manager, ensuring efficient operation, compliance with laws and company policies, and achievement of sales and profit goals. You will supervise staff, promote customer service, maintain a clean, well-organized store, and ensure proper execution of merchandising programs and reporting.

Weekend availability and varying shifts required.

Qualifications

• High School Diploma or GED is required.
• Retail experience or customer service experience is required.
• Previous supervisory experience is preferred.
• Completion of the Assistant Store Manager Training program and other Company training programs may be required.
• Good understanding of Company systems and technology.
• Excellent communication skills and the ability to research and resolve issues.
• Knowledge of retail business management practices.
• Knowledge of store transactions and related programs.

Responsibilities

• Provides customer service leadership and direction for the entire store and team of employees in the same location.
• Ensures employees follow all Company policies.
• Promotes and maintains a clean and organized store appearance inside and out.
• Fosters an environment focused on customer service and satisfaction.
• Promotes staff retention by developing leaders, empowering employees and encouraging productivity.
• Responds quickly to emergencies for safety and notifies appropriate individuals.
• Ensures merchandising and marketing programs are executed properly, including plan-o-gram integrity and sign placement.
• Ensures the store maximizes sales and educates staff on selling initiatives.
• Monitors store activities to ensure transactions are conducted properly.
• Ensures foodservice products are fresh and rotated, removing out-of-date products.
• Ensures timely completion of store reports and performance appraisals.

Skills

Excellent communication skills

Ability to research and resolve issues

Leadership qualities

Education

High School Diploma or GED

Job description

Summary: An Assistant Manager at S&G serves as direct support of the store manager; ensures that the store operates efficiently and in compliance with applicable federal, state, and local laws and Company policies; properly manages employees and works closely with Store Manager to ensure the store maximizes sales and profits while maintaining asset controls

Responsibilities:

• Provides customer service leadership and direction for entire store and team of employees working in the same location
• Ensures that employees follow all Company policies
• Promotes and maintains a clean and organized store appearance inside and out
• Fosters an environment focused on customer service and satisfaction
• Promotes staff retention by working to develop leaders, empower employees and encourage increased employee productivity
• Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals
• Ensures all merchandising and marketing programs are executed properly, which includes maintaining plan-o-gram integrity and appropriate sign placement
• Ensures the store maximizes sales and educates staff on selling initiatives
• Monitors store activities to ensure that transactions are taking place in the proper manner
• Ensures foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products
• Ensures that all necessary store reports and paperwork, including performance appraisals, are completed in a timely fashion

Experience Requirements:

• High School Diploma or GED
• Retail experience / Customer Service Experience Required
• Previous supervisory experience preferred
• Completion of the Assistant Store Manager Training program and other relevant Company required training programs and required certifications
• Good understanding of Company systems and technology
• Excellent communication skills and the ability to research and resolve issues
• Knowledge of retail business management practices
• Knowledge of all types of store transactions and related programs
• Knowledge of ways to handle customer and employee injuries, incidents and accidents Physical Job

Requirements:

• Vehicle required to conduct price surveys
• Ability to occasionally lift of objects up to 50 pounds
• Ability to frequently lift objects up to 10 pounds
• Ability to rarely perform repeated climbing and fine hand manipulations
• Ability to occasionally perform repeated squatting/kneeling/stooping, twisting and pushing/pulling
• Ability to frequently perform repeated bending and reaching
• Ability to continuously perform repeated simple hand grasping
• Ability to work in intermittent temperature for short periods of time, e.g., outside at the pumps and in the cooler
• Ability to stand for an entire shift if/as required

Additional Requirements:

• Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods
• Has necessary means to conduct area pricing surveys

Preferred Managerial Attributes

• Exhibits strong leadership qualities and a desire to succeed
• Serves as coach to employees by modeling appropriate workplace behavior
• Interacts positively with employees by seeking input and providing appropriate feedback
• Seeks opportunities for employees to develop skills
• Identifies and attracts outgoing, customer focused individuals to build a customer driven workforce
• Understands, actively demonstrates and promotes the principles of the customer service initiatives
• Creates excitement around Company initiatives in order to drive sales goals
• Empowers employees to make non-personnel related decisions in absence of immediate Manager
• Fosters a work environment where good performance is recognized and rewarded

For S&G, Stop and Go, SNG, S N G, S and G, SandG