ASSISTANT STORE MANAGER - COMPUTER SERVICES

Micro Center; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Employee Discount

Tuition Reimbursement and Education

Paid Time Off

401(k) Retirement Plan with Company

Industry‑Leading Training

Career Growth Opportunities

Job summary

Micro Center is seeking an Assistant Store Manager - Computer Services in Chicago to lead service operations and drive customer satisfaction in a fast-paced tech retailer environment.

You will oversee the Service Department, mentor staff, ensure certifications, manage budgets, and execute merchandising standards while promoting growth and innovation at the intersection of retail and technology.

Qualifications

• 5+ years of leadership experience with a major big box retailer in a high-volume store setting.
• Experience in all aspects of retail management: driving sales, merchandising, operations, freight flow and technical customer service.
• Experience in human resources functions and capable of hiring, retaining and coaching qualified employees.
• Ability to execute corporate initiatives and analyze the competition.
• A college degree is preferred.
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time.
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays.
• Experience within the consumer electronics industry with accountability for P&L and customer satisfaction targets.

Responsibilities

• Maintain orderly operation and safety of all areas; ensure service policies and procedures are followed at store level.
• Achieve customer satisfaction, sales, productivity, payroll and expense goals of the service repair shop.
• Manage the Service Department budget (P&L) and controls.
• Ensure timely resolution of customer and computer issues per policy.
• Provide prompt and courteous customer service; meet satisfaction standards.
• Lead associates to achieve results in customer satisfaction, sales, productivity and solutions.
• Ensure certifications (CompTIA A+ and Apple) are kept up to date.
• Oversee open/close procedures, freight flow and inventory control.
• Serve as manager-in-charge during absence of GM or other store managers.
• Enforce ad set and visual merchandising standards.
• Hire, train and schedule certified staff to service customers.
• Develop and coach staff in customer service, product knowledge and SOPs.
• Handle HR issues per guidelines; coordinate with Regional HR and Store Manager.
• Perform other duties and tasks as assigned.

Skills

Leadership

Retail management

HR functions

Hiring and coaching

Corporate initiatives

College degree

Physical requirements

Work schedule

Electronics industry

P&L accountability

Education

Bachelor's degree

Job description

ASSISTANT STORE MANAGER - COMPUTER SERVICES

Job Category: Retail Leadership

Requisition Number: ASSIS006522

• Full-Time
• On-site

Locations

Chicago
Chicago, IL 60647, USA

Description

MICRO CENTER is the nation’s leading computer and electronics big box retailer, offering more than 40,000 top technology products. For over 45 years, our success has been driven by unmatched expertise, a passion for innovation, and a steadfast commitment to exceptional customer service.

Joining Micro Center means more than working in retail—it’s an opportunity to be at the forefront of fast-growing tech, including edge AI, advanced 3D printing, robotics, and emerging maker solutions shaping the future.

At Micro Center, Passion, Energy, and Commitment aren’t just words—they’re how we work, grow, and win together. We take pride in creating long-term customer relationships and cultivating a workplace where associates are supported, empowered, and valued. Our teams play a hands-on role in bringing complex and cutting-edge solutions to life for our customers, making technology approachable and impactful every day.

About the Role

We are currently seeking a self-motivated, results-oriented ASSISTANT STORE MANAGER - COMPUTER SERVICES. At Micro Center, our core promise is to take care of our associates and customers—a commitment that continues to drive our success. If you’re energized by innovation and excited to lead in an environment centered on the future of AI, robotics, and next-generation technology, this is your opportunity to grow your career at the intersection of retail and innovation.

Salary range of $60,000 - $80,000.00 + Bonus

• Maintain orderly operation and safety of all areas of responsibility; ensure that service policies and procedures are being properly carried out at the store level
• Consistently achieve customer satisfaction, sales, productivity, payroll and expense goals of the service repair shop
• Maintain fiscal and operational controls including planning and managing departmental budget (Service Department P&L)
• Through Service Department leadership, ensure all customer and/or computer issues are resolved in a timely manner and in alignment with company policy
• Ensure customers are served promptly and courteously and that customer satisfaction standards are met
• Work effectively through associates to achieve desired results regarding customer satisfaction, sales, productivity and technical solutions
• Ensure associates maintain appropriate technical certifications (CompTIA A+ and Apple Certification) to enable proper service of products
• Participate in and lead open and close procedures, to include freight flow and merchandise processing as well as tracking of company assets through inventory control
• Serve as manager-in-charge during absence of General Manager or other store managers
• Ensure the execution of ad set and visual merchandising standards
• Manage staffing, orientation and training to ensure competent and certified associates are hired, trained and scheduled to properly service our customers
• Develop and coach associates in the areas of customer satisfaction, product knowledge, solution selling and standard operating procedures; ensure goals and results are communicated
• Ensure human resource issues are handled in accordance with guidelines; partner with Regional HR Manager and Store Manager when needed
• Perform other duties and tasks as assigned

What We're Looking For

• 5+ years of leadership experience with a major big box retailer in a high-volume, 30,000+ square-foot store, preferably in a productivity-based computer or technology service and repair environment
• Previous experience in all aspects of retail management: driving sales, merchandising, operations, freight flow and technical customer service
• Experience in human resources functions and capable of hiring, retaining and coaching qualified employees
• Ability to execute corporate initiatives and analyze the competition
• A college degree is preferred
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays
• Experience within the consumer electronics industry is strongly preferred, with direct accountability for achieving P&L and customer satisfaction targets

Benefits That Support Your Growth and Well‑Being

At Micro Center, we’re committed to taking care of our associates so they can thrive—both at work and in life. Our comprehensive benefits package includes:

• Competitive Employee Discount, including our Friends & Family Discount Program
• Tuition Reimbursement and Education Savings Opportunities to support continuous learning
• Paid Time Off for regular associates to rest, recharge, and take care of what matters most
• 401(k) Retirement Plan with Company Match to help you plan for the future
• Industry‑Leading Vendor and Company Training to build your skills and product expertise
• Clear Career Growth and Advancement Opportunities across the organization

Why Micro Center

Our core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades—and it’s what makes Micro Center a truly exceptional place to build your career.

Micro Center is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.