Assistant Store Manager - Columbus, OH

Spring Footwear, Corp.; Sunbury (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Benefits for eligible employees

Employee footwear discounts

Profit-sharing eligibility

Training and development

Career advancement opportunities

Team-oriented environment

Job summary

Spring Step Shoes at Tanger Outlets Columbus in Sunbury, OH is seeking an energetic Assistant Store Manager to drive sales and deliver an exceptional customer experience. You will work closely with the Store Manager on day-to-day operations, coach the team on service and product knowledge, and ensure smooth store performance on the floor.

This hands-on leadership role involves supervising staff, managing scheduling, and maintaining visual/operational standards while promoting a culture of

Qualifications

• At least 1 year of retail experience.
• Previous supervisory or lead-level experience is preferred.
• Footwear/fashion/retail knowledge is a plus.
• Strong customer service and selling skills with the ability to motivate others.
• Able to coach employees and provide clear feedback.
• Strong communication, organization, and problem-solving skills.
• Comfortable using POS systems and basic computer applications.
• Able to work a flexible retail schedule including evenings, weekends, and holidays.

Responsibilities

• Partner with the Store Manager to achieve store sales goals.
• Lead on the sales floor and create a welcoming customer experience.
• Coach and motivate sales associates on product knowledge and selling skills.
• Build a positive, accountable team culture.
• Assist with recruiting, onboarding, and development of staff.
• Support scheduling and staffing to ensure coverage.
• Maintain visual standards and merchandising.
• Support promotions and product launches.
• Protect company assets through loss-prevention procedures.
• Step into store leadership when needed.

Skills

Retail experience

Leadership

Customer service

Coaching

POS systems

Communication

Organization

Problem-solving

Flexible schedule

Footwear industry knowledge

Tools

POS software

Job description

Assistant Store Manager – Spring Step Shoes

Tanger Outlets Columbus | Sunbury, OH

Spring Step Shoes is looking for an energetic and customer-focused Assistant Store Manager to join our team at Tanger Outlets Columbus in Sunbury, OH.

Since 1991, Spring Footwear has built a reputation for bringing together comfort, style, quality, and value through our family of brands. Our retail teams bring that experience directly to our customers, creating an environment where great service, strong product knowledge, and a passion for fashion come together.

Our mission is simple:

“To develop successful partnerships by creating and delivering the best quality, value, product, and service every day!”

About the Role

As an Assistant Store Manager, you will work closely with the Store Manager to support the day-to-day operations of the store, drive sales performance, and create an exceptional customer experience.

This is a hands-on leadership position. You will be actively involved on the sales floor while helping coach the team, maintain visual and operational standards, support scheduling and staffing needs, and ensure the store runs smoothly.

We are looking for someone who enjoys working with people, leads by example, and knows how to turn great customer service into strong sales results.

What You'll Do

• Partner with the Store Manager to achieve store sales goals and overall performance expectations.
• Lead by example on the sales floor and create a welcoming, engaging customer experience.
• Coach and motivate Sales Associates to strengthen product knowledge, selling skills, and customer service.
• Help build a positive, accountable, and results-driven team culture.
• Support recruiting, onboarding, training, and development of store associates.
• Assist with employee performance and day-to-day team matters in partnership with the Store Manager and Retail leadership.
• Maintain strong product presentation, merchandising, and visual standards in accordance with company direction.
• Support promotions, marketing initiatives, and seasonal product launches.
• Assist with scheduling and staffing to maintain appropriate store coverage and productivity.
• Support inventory management, stock replenishment, stock counts, and merchandise organization.
• Follow opening and closing procedures, cash-handling requirements, and daily bank deposit processes.
• Help protect company assets by following established loss-prevention and risk-management procedures.
• Step into store leadership responsibilities when the Store Manager is unavailable.

What We're Looking For

• At least 1 year of retail experience, preferably in a sales-driven environment.
• Previous supervisory, key-holder, or retail leadership experience is strongly preferred.
• Footwear, fashion, apparel, accessories, or specialty retail experience is a plus.
• Strong customer service and selling skills with the ability to motivate others.
• Comfortable coaching employees and providing clear, constructive feedback.
• Strong communication, organization, and problem-solving skills.
• Comfortable using POS systems and basic computer applications.
• Dependable, professional, and comfortable working in a fast-paced retail environment.
• Ability to work a flexible retail schedule, including evenings, weekends, and holidays.
• Ability to stand for extended periods, bend as needed, climb ladders, and lift up to 40 pounds.

What We Offer

At Spring Step Shoes, we want our team members to grow with us. We offer:

• Competitive compensation
• Employee benefits for eligible employees
• Employee footwear and product discounts
• Profit-sharing eligibility based on plan requirements
• Training and development
• Opportunities for career advancement within our retail organization
• A collaborative, team-oriented environment where your contribution matters