Assistant Store Manager: Cambridge, MD

Costellos Ace; Cambridge (MD); On-site; USD 24,796 - 28,929; Full time

Job summary

Costellos Ace in Cambridge, MD, is looking for an Assistant Store Manager to join our team. The role involves supporting the Store Manager in daily store operations and ensuring high customer service standards. You will lead by example, motivate staff, and implement effective sales strategies to achieve company goals.

Ideal candidates will have a minimum of 2 years of retail experience, strong leadership, and customer service skills, plus proficiency in retail management software. Flexibility to work various shifts is required.

Qualifications

• Minimum of 2 years of experience in a retail environment, preferably in a supervisory or management role.
• Proven track record of achieving sales targets.
• Experience in inventory management and operational procedures.

Responsibilities

• Assist the Store Manager in overseeing store operations.
• Ensure that sales targets are met through effective strategies.
• Provide exceptional customer service and resolve issues.
• Support recruitment, training, and development of staff.
• Maintain store standards and cleanliness.
• Plan and execute promotional events.
• Monitor stock levels and coordinate inventory replenishment.
• Analyze sales data to improve store performance.
• Foster a positive work environment among staff.
• Act as a point of contact in the absence of the Store Manager.

Skills

Leadership skills

Customer service skills

Retail management software proficiency

Organizational skills

Communication skills

Analytical skills

Education

High school diploma or equivalent

Associate degree in business or related field (preferred)

Tools

Microsoft Office Suite

Retail management software

Job description

Job Details:Job Location: BHC Cambridge - Cambridge, MD 21613Salary Range: $18.00 - $21.00 HourlyTravel Percentage: Flexible TravelJob Category: Management

Job Purpose

The Assistant Store Manager at Costellos Ace plays a crucial role in supporting the Store Manager in the daily operations of the store. This position is responsible for ensuring excellent customer service, maintaining store standards, and driving sales to meet company goals. The Assistant Store Manager is expected to lead by example, fostering a positive work environment and motivating staff to achieve their best performance.

Key Responsibilities

• Assist the Store Manager in overseeing all aspects of store operations, including inventory management, staff scheduling, and customer service.
• Ensure that the store meets its sales targets by implementing effective sales strategies and monitoring performance metrics.
• Provide exceptional customer service, addressing customer inquiries and resolving issues promptly and professionally.
• Support the recruitment, training, and development of store staff to ensure a skilled and motivated team.
• Maintain store standards by ensuring cleanliness, organization, and adherence to company policies and procedures.
• Collaborate with the Store Manager to plan and execute promotional events and marketing initiatives.
• Monitor stock levels and coordinate with suppliers to ensure timely replenishment of inventory.
• Analyze sales data to identify trends and opportunities for growth, providing insights and recommendations to the Store Manager.
• Foster a positive and inclusive work environment, encouraging teamwork and collaboration among staff members.
• Act as a point of contact in the absence of the Store Manager, ensuring continuity in store operations.

Qualifications

Required Education

High school diploma or equivalent; an associate degree in business or related field is preferred.

Required Experience

• Minimum of 2 years of experience in a retail environment, preferably in a supervisory or management role.
• Proven track record of achieving sales targets and managing a team effectively.
• Experience in inventory management and operational procedures within a retail setting.

Required Skills and Abilities

• Strong leadership skills with the ability to motivate and develop team members.
• Excellent customer service skills with a focus on enhancing the customer experience.
• Proficient in using retail management software and Microsoft Office Suite.
• Strong organizational and multitasking abilities to manage store operations efficiently.
• Effective communication skills, both verbal and written, to interact with staff and customers.
• Ability to analyze sales data and develop strategies to improve store performance.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.