Assistant Store Manager - Boston

Reformation; Boston (MA); On-site; USD 45,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an Assistant Store Manager in Boston, where sustainability meets style. In this dynamic role, you'll support the Store Manager in driving sales, enhancing customer experiences, and leading a passionate team. With a focus on excellence and innovation, you'll play a key role in creating a welcoming environment that prioritizes customer satisfaction and sustainability. This position offers an exciting opportunity to grow within a brand that is revolutionizing the fashion industry, making a real impact while fostering an inclusive culture.

Benefits

Health, vision, and dental insurance

Paid time off

Casual work environment

401K with company match

Employee clothing discount

Qualifications

• Minimum 4 years retail management experience in fast-paced environments.
• Strong leadership and communication skills with a proactive approach.

Responsibilities

• Support Store Manager in achieving sales goals and enhancing customer experience.
• Manage staffing, scheduling, and maintain inventory accuracy.

Skills

Retail Management

Leadership Skills

Customer Service

Problem-Solving

Communication Skills

Tools

GSuite

Job description

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Who We Are:

Founded in 2009, Reformation is a revolutionary lifestyle brand that proves fashion and sustainability can coexist. We combine stylish, vintage-inspired designs with sustainable practices, releasing limited-edition collections for individuals who want to look beautiful and live sustainably. Setting an example for the industry, Reformation remains at the forefront of innovation in sustainable fashion—running the first sustainable factory in Los Angeles, using deadstock and eco fabrics, tracking and sharing the environmental impact of every product, and investing in the people who make this revolution possible. The brand has also established itself as a pioneer in retail innovation, developing an in-store tech concept that brings the best of its online experience to its physical doors.

We are a future-focused organization committed to the belief that the problems facing our planet and society can be solved through innovation, common sense, and education. We put people first, fostering an inclusive culture where everyone feels valued and has a voice. We aim to make a real impact while building a sustainable and innovative company.

Role: Assistant Store Manager

At Reformation, every team member is passionate about excellence, customer obsession, and sustainability. The Assistant Store Manager will support the Store Manager in leading the store to achieve goals, enhance customer experience, and uphold our brand standards.

What You'll Do:

1. Measure and monitor sales performance; take actions to improve business results.
2. Consistently meet and exceed sales goals.
3. Drive an elevated client experience as a brand ambassador, educating on sustainability.
4. Lead the sales floor, ensuring excellent customer service and building loyalty.
5. Assist customers, coach team members, and optimize sales interactions.
6. Manage staffing and scheduling to balance sales and service goals.
7. Maintain high NPS scores through exceptional customer experiences.
8. Ensure inventory accuracy and store controls, training staff accordingly.
9. Contribute to loss prevention efforts and operational execution to meet revenue targets.
10. Oversee store presentation, merchandising, and cleanliness standards.
11. Provide feedback on product and sales performance to influence business strategies.
12. Develop visual and digital merchandising skills within the team.
13. Support hiring, training, and developing retail staff for career growth.

What You Bring:

• Minimum 4 years retail management experience.
• Experience in fast-paced, operationally intensive environments.
• Strong leadership, communication, and interpersonal skills.
• Ability to prioritize, problem-solve, and collaborate effectively.
• Self-motivated with a positive attitude and a proactive approach.
• Availability for full-time hours, including days, nights, weekends, and holidays.
• Understanding of retail labor laws; GSuite experience is a plus.

Benefits & Perks:

• Health, vision, and dental insurance.
• Paid time off, holidays, and volunteer days.
• Casual, entrepreneurial work environment.
• 401K with company match.
• Employee clothing discount.

Reformation is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, gender, religion, or other protected status.