Assistant Store Manager New Boston, MA

Studs; Boston (MA); On-site; USD 60,000; Full time

Job summary

A leading ear piercing and earring brand is seeking an Assistant Studio Manager in Boston. This key leadership role involves supporting daily operations, ensuring exceptional customer experiences, and guiding team performance in a fast-paced environment. Ideal candidates will have retail management experience and a commitment to operational excellence.

Benefits

HSA or FSA

Dental and vision insurance

401k

Monthly Lifestyle Reimbursement fund

Paid time off including family leave

Paid Sabbatical after four years

Ongoing coaching for professional growth

Discounts on piercings and products

Qualifications

• 1+ year of retail management and customer-facing team leadership experience.
• Comfortable standing for extended periods and lifting up to 20 lbs.
• Able to manage inventory and operational tasks with attention to detail.

Responsibilities

• Lead daily Studio operations in the Studio Manager’s absence.
• Support customer experience and resolve concerns actively.
• Act as a day-to-day leader for team development.

Skills

Leadership

Customer Experience

Operational Excellence

Proactive Mindset

Job description

Studs is a category-defining ear piercing and earring brand named one of “the 10 most innovative companies in retail for 2023” by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point.

*Please Note: The official title for this role will be Assistant Studio Manager*

Location: Boston, MA | Reports to: Studio Manager

Hourly Rate: $28.50/hour

The Assistant Studio Manager is a key leadership role focused on supporting the day-to-day operations of the Studio and ensuring a consistently exceptional experience for Studs’s customers. This role serves as the primary partner to the Studio Manager and is expected to step in fully when they are off, maintaining consistency in leadership, execution, and culture.

As part of the Studio leadership team, you’ll help drive revenue, coach team members, and uphold the standards that define our customer experience. You’ll also play an important role in shaping team culture — modeling professionalism, accountability, and our core values. This role is ideal for someone who thrives in a fast-paced, customer-facing environment and is ready to lead by example while growing alongside a high-performing team.

Key Responsibilities:

Operational Excellence & Revenue

• Leads day-to-day Studio operations in the Studio Manager’s absence, ensuring smooth execution across all functions
• Manages inventory, supply ordering, and operational task completion with consistency and attention to detail
• Tracks daily business performance and supports execution of sales strategies to drive revenue and hit targets
• Partners with the Studio Manager to identify and act on trends in key metrics, ensuring goals stay on track
• Upholds compliance standards, including safety protocols and piercing regulations, and escalates issues as needed

Customer Experience

• Maintains a consistent presence on the floor to guide the team and ensure an exceptional customer experience
• Actively supports resolution of customer concerns and models service recovery when needed
• Identifies experience trends and advocates for improvements that elevate the Studio environment

Leadership & Team Development

• Acts as a day-to-day leader for the team, setting a high standard for professionalism and accountability
• Provides real-time coaching and clear, actionable feedback to support individual performance
• Contributes to team development in collaboration with the Studio Manager
• Reinforces Studs’s values and fosters a culture of inclusion, collaboration, and continuous improvement

Requirements:

• 1+ year of retail management, customer-facing team leadership experience, and demonstrated track record of operational excellence
• Available to work 30–40 hours/week, including weekends and holidays as needed
• Comfortable standing for extended periods (up to 8+ hours) and able to lift and move up to 20 lbs
• Comfortable handling chemicals and following all relevant health and safety protocols
• Brings strong judgment, a proactive mindset, and a bias toward ownership and follow-through
• Thrives in a feedback-rich environment and contributes to a collaborative, high-performing team culture
• HSA (Health Savings Account) or FSA (Flexible Spending Account)
• Dental, and vision insurance
• 401k
• Up to $100 of Monthly Lifestyle Reimbursement funds for wellness-related expenses
• Additional mental health resources such as Talkspace and Ginger
• Ample paid time off including three months of paid family leave for all full-time retail employees (biological, adoptive, and foster parents are all eligible)
• 2 weeks Paid Sabbatical after four years of full-time service
• Trainings, performance reviews, and ongoing coaching to help you grow professionally
• Discounts on piercings and products (we’ve got your friends and family covered too!)
• Access to PerkSpot and additional benefits such as pet insurance and extended life insurance

Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. Studs considers qualified applicants with criminal histories. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please fill out this form.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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