Assistant Store Manager: Automotive Service Lead

ADP, Inc.; Lowell (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Jiffy Lube in Lowell, MA is seeking an Assistant Store Manager to support daily operations and lead a capable team. You will drive service quality, manage inventory, and oversee cash handling while promoting safety and efficiency.

This role offers a path to Store Manager with potential bonus eligibility upon promotion. Strong customer focus and automotive know-how are essential to succeed in a fast-paced environment.

Qualifications

• 0-2 years of experience managing employees.
• 1-2 years of automotive/quick lube experience required.
• Valid U.S. driver’s license.
• Excellent interpersonal and communication skills.
• Succeeds in a team environment and works well with others.

Responsibilities

• Train and supervise employees to ensure effective performance.
• Represent Jiffy Lube with professionalism and exceptional service.
• Consistently exceed customer service expectations through proactive engagement.
• Enforce company policies related to safety, attendance, personal behavior, and other guidelines.
• Ensure adherence to OSHA and environmental regulations.
• Stay informed about current sales performance and targets.
• Address and resolve customer complaints and warranty issues in line with company standards.
• Complete all required computer-based and on-the-job training as needed.
• Manage customer flow to enhance service efficiency and reduce wait times.
• Generate sales for the store and revenue for the company.
• Order, receive, and audit inventory to maintain optimal stock levels and control.
• Communicate effectively with employees, leadership, and the HR team to address issues promptly.
• Attend monthly manager meetings and lead monthly store safety meetings to update staff on important topics.
• Perform additional duties as assigned to support overall store operations.

Skills

People management

Customer service

Communication

Teamwork

Automotive knowledge

Job description

Jiffy Lube in Lowell, MA is seeking an Assistant Store Manager to support daily operations and lead a capable team. You will drive service quality, manage inventory, and oversee cash handling while promoting safety and efficiency.

This role offers a path to Store Manager with potential bonus eligibility upon promotion. Strong customer focus and automotive know-how are essential to succeed in a fast-paced environment.