Assistant Store Manager - Lead Service Team & Growth

M.C. Llc; Winchester (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

M.C. LLC in Winchester, MA is seeking an Assistant Store Manager to support daily operations, lead a team, ensure customer service excellence, and maintain a clean, organized facility in alignment with Jiffy Lube policies.

The role offers a path to Store Manager with potential bonuses upon promotion; expect a fast-paced environment, inventory control, and a strong emphasis on safety and performance.

Qualifications

• 0-2 years of experience managing employees.
• 1-2 years of automotive/quick lube experience required.
• Valid U.S. driver's license.
• Excellent interpersonal and communication skills.
• Succeeds in a team environment and works well with others.
• Passion for automotive repair and maintenance.

Responsibilities

• Train and supervise employees to ensure effective performance and development.
• Represent Jiffy Lube with a high level of professionalism and exceptional service.
• Consistently exceed customer service expectations through proactive engagement.
• Enforce company policies related to safety, attendance, personal behavior, and other guidelines.
• Ensure adherence to OSHA and environmental regulations.
• Stay informed about current sales performance and targets.
• Address and resolve customer complaints and warranty issues in line with company standards.
• Complete all required computer-based and on-the-job training as needed.
• Manage customer flow to enhance service efficiency and reduce wait times.
• Generate sales for the store and revenue for the company.
• Order, receive, and audit inventory to maintain optimal stock levels and control.
• Communicate effectively with employees, leadership, and the HR team to address issues promptly.
• Attend monthly manager meetings and lead monthly store safety meetings to update staff on important topics.
• Perform additional duties as assigned to support overall store operations.

Skills

Interpersonal skills

Team player

Customer service orientation

Automotive familiarity

Job description

M.C. LLC in Winchester, MA is seeking an Assistant Store Manager to support daily operations, lead a team, ensure customer service excellence, and maintain a clean, organized facility in alignment with Jiffy Lube policies.

The role offers a path to Store Manager with potential bonuses upon promotion; expect a fast-paced environment, inventory control, and a strong emphasis on safety and performance.