Assistant Store Manager - Lead Service & Team Growth

M.C. Llc; Wilmington (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

M.C. LLC, operating the Jiffy Lube service center in Wilmington, MA, is seeking an Assistant Store Manager to support daily operations, supervise a small team, and uphold safety and customer service standards.

The role focuses on improving service efficiency, managing inventory and labor, handling cash accurately, and training staff for performance and growth, with potential advancement to Store Manager and eligibility for a bonus upon promotion.

Qualifications

• 0-2 years of experience managing employees.
• 1-2 years of automotive/quick lube experience required.
• Valid U.S. driver’s license.
• Excellent interpersonal and communication skills.
• Succeeds in a team environment and works well with others.
• Passion for automotive repair and maintenance.

Responsibilities

• Train and supervise employees to ensure effective performance and development.
• Represent Jiffy Lube with a high level of professionalism and exceptional service.
• Consistently exceed customer service expectations through proactive engagement.
• Enforce company policies related to safety, attendance, personal behavior, and other guidelines.
• Ensure adherence to OSHA and environmental regulations.
• Stay informed about current sales performance and targets.
• Address and resolve customer complaints and warranty issues in line with company standards.
• Complete all required computer-based and on-the-job training as needed.
• Manage customer flow to enhance service efficiency and reduce wait times.
• Generate sales for the store and revenue for the company.
• Order, receive, and audit inventory to maintain optimal stock levels and control.
• Communicate effectively with employees, leadership, and the HR team to address issues promptly.
• Attend monthly manager meetings and lead monthly store safety meetings to update staff on important topics.
• Perform additional duties as assigned to support overall store operations.

Skills

Interpersonal skills

Communication skills

Team leadership

Customer service focus

Job description

M.C. LLC, operating the Jiffy Lube service center in Wilmington, MA, is seeking an Assistant Store Manager to support daily operations, supervise a small team, and uphold safety and customer service standards.

The role focuses on improving service efficiency, managing inventory and labor, handling cash accurately, and training staff for performance and growth, with potential advancement to Store Manager and eligibility for a bonus upon promotion.