Automotive Service Lead — Growth Path to Store Manager

Jiffy Lube; Lowell (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Jiffy Lube in Lowell, MA is seeking an Assistant Store Manager to support daily operations, lead a team, and drive performance through excellent customer service. You will ensure a clean, organized facility, oversee inventory, cash handling, and labor efficiency while adhering to policies and safety guidelines.

The role offers a path to promotion to Store Manager, with potential eligibility for a bonus upon advancement.

Qualifications

• 0-2 years of experience managing employees
• 1-2 years of automotive/quick lube experience required.
• Valid U.S. driver's license
• Excellent interpersonal and communication skills
• Succeeds in a team environment and works well with others
• Passion for automotive repair and maintenance

Responsibilities

• Train and supervise employees to ensure effective performance and development.
• Represent Jiffy Lube with a high level of professionalism and exceptional service.
• Consistently exceed customer service expectations through proactive engagement.
• Enforce company policies related to safety, attendance, personal behavior, and other guidelines.
• Ensure adherence to OSHA and environmental regulations.
• Stay informed about current sales performance and targets.
• Address and resolve customer complaints and warranty issues in line with company standards.
• Complete all required computer-based and on-the-job training as needed.
• Manage customer flow to enhance service efficiency and reduce wait times.
• Generate sales for the store and revenue for the company.
• Order, receive, and audit inventory to maintain optimal stock levels and control.
• Communicate effectively with employees, leadership, and the HR team to address issues promptly.
• Attend monthly manager meetings and lead monthly store safety meetings to update staff on important topics.
• Perform additional duties as assigned to support overall store operations.

Skills

People management

Automotive/quick lube

Driver's license

Communication skills

Team collaboration

Job description

Jiffy Lube in Lowell, MA is seeking an Assistant Store Manager to support daily operations, lead a team, and drive performance through excellent customer service. You will ensure a clean, organized facility, oversee inventory, cash handling, and labor efficiency while adhering to policies and safety guidelines.

The role offers a path to promotion to Store Manager, with potential eligibility for a bonus upon advancement.