Assistant Store Manager (3508)

Goodwill Industries of South Florida; Florida; Sur place; USD 22 000 - 30 000; Plein temps

Résumé du poste

Goodwill Industries of South Florida is seeking an Assistant Manager for a Tamarac retail store. This role will oversee store operations, lead up to 30 staff, and ensure sales goals and policy compliance.

The ideal candidate will have a high school diploma, at least 2 years in retail (6 months in a supervisory role), and strong English (bilingual in English/Spanish preferred). The position is full time with day-to-day responsibilities focused on customer service, safety, and team leadership.

Qualifications

• Education: High school diploma or equivalent required; college degree preferred.
• Experience: Minimum of 2 years in retail sales (ready-to-wear), with at least 6 months in a supervisory role.
• Language: English proficiency required; bilingual (English/Spanish) preferred.
• Skills: Excellent communication, organization, interpersonal, and customer service skills.

Responsabilités

• Store Operations: Maintain inventory, pricing, returns and sales procedures.
• Customer and Donor Relations: Provide excellent customer service and respond to inquiries professionally.
• Employee Supervision: Supervise up to 30 store employees; supervise, train, and provide feedback.
• Safety and Compliance: Maintain a safe, sanitary, and secure store environment; train staff on safety protocols.
• Administrative Duties: Adhere to policies and complete tasks timely and accurately.

Connaissances

Leadership & Managing People

Customer Service

Communication

Teamwork & Delegation

Formation

High school diploma or equivalent

College degree preferred

Description du poste

Job DetailsJob Location: Tamarac, FL 33321Position Type: Full TimeEducation Level: High SchoolSalary Range: $19.00 - $19.00 HourlyJob Shift: AnyJob Category: Retail

Summary

When the Store Manager is off-duty, the Assistant Manager assumes full responsibility for operating a Goodwill Retail Store. This role involves leading, motivating, coaching, and training employees while meeting sales goals and upholding Goodwill’s policies and procedures.

Essential Duties and Responsibilities

• Store Operations
  • Maintain inventory levels through proper rotation, pricing, returns, and sales procedures.
  • Ensure merchandise is attractively displayed to enhance the customer shopping experience.
  • Maintain store cleanliness and organization daily, with most merchandising tasks completed before opening.
  • Guarantee the store opens and closes according to policy, including activating security and environmental systems.
  • Follow cash-handling procedures, including petty cash security, daily deposits, sales reconciliation, and reporting discrepancies.
• Customer and Donor Relations
  • Provide excellent customer service; ensure staff are courteous and helpful.
  • Respond to customer and donor inquiries and complaints professionally.
  • Ensure equitable access to merchandise for all shoppers.
• Employee Supervision
  • Supervise up to 30 store employees.
  • Train, schedule, and provide feedback to staff; guide performance improvement as needed.
  • Document and recommend personnel actions when necessary.
  • Attend management meetings and communicate relevant updates to store staff.
• Safety and Compliance
  • Maintain a safe, sanitary, and secure store environment.
  • Monitor and report safety hazards.
  • Train staff on safety and fire prevention protocols.
• Administrative Duties:
  • Adhere to established policies and commercial best practices.
  • Complete all administrative tasks timely and accurately.
  • Support the organization's goals, procedures, and values.

QualificationsQualifications

• Education: High school diploma or equivalent required; college degree preferred.
• Experience: Minimum of 2 years in retail sales (ready-to-wear), with at least 6 months in a supervisory role.
• Language: English proficiency required (verbal and written); bilingual (English/Spanish) preferred.
• Skills: Excellent communication, organization, interpersonal, and customer service skills.

Core Competencies

• Customer Service
• Teamwork & Delegation
• Leadership & Managing People
• Problem Solving
• Written & Oral Communication
• Professionalism & Ethics
• Diversity & Inclusion Awareness
• Safety & Security Awareness
• Attendance & Dependability

Physical Requirements

• Regularly required to stand, walk, talk, and hear.
• Frequent lifting up to 10 lbs; occasional lifting up to 50 lbs.
• Requires close, distance, color, and peripheral vision, plus depth perception and focus adjustment.

Work Environment

• Moderate noise level typical of a retail setting.