Assistant Store Manager (3508)

Goodwill South Florida; Florida; On-site; USD 22,000 - 31,000; Full time

Job summary

Goodwill South Florida in Tamarac, FL seeks an Assistant Store Manager to assume full responsibility for operating the Goodwill Retail Store when the Store Manager is off duty. You will lead, motivate, coach, and train employees while meeting sales goals and upholding Goodwill’s policies and procedures.

The role requires a high school diploma, at least 2 years in retail sales (ready-to-wear) with a minimum of 6 months in a supervisory role, fluent English, and strong communication skills;

Qualifications

• Education: High school diploma or equivalent required; college degree preferred.
• Experience: Minimum of 2 years in retail sales (ready-to-wear), with at least 6 months in a supervisory role.
• Language: English proficiency required; bilingual (English/Spanish) preferred.
• Skills: Excellent communication, organization, interpersonal, and customer service skills.

Responsibilities

• Store Operations: Maintain inventory, proper rotation, pricing, returns, and sales procedures.
• Customer and Donor Relations: Provide excellent customer service and respond to inquiries professionally.
• Employee Supervision: Supervise up to 30 store employees; train, schedule and provide feedback.
• Safety and Compliance: Maintain a safe, sanitary, and secure store environment; train staff on safety protocols.
• Administrative Duties: Adhere to policies; complete tasks timely and support organizational goals.

Skills

Communication

Organization

Interpersonal skills

Customer service

Education

High school diploma

College degree

Job description

Job Details

Job Location: Tamarac Store-TAMS - Tamarac, FL 33321

Position Type: Full Time

Education Level: High School

Salary Range: $19.00 - $19.00 Hourly

Job Shift: Any

Job Category: Retail

Summary

When the Store Manager is off-duty, the Assistant Manager assumes full responsibility for operating a Goodwill Retail Store. This role involves leading, motivating, coaching, and training employees while meeting sales goals and upholding Goodwill’s policies and procedures.

Essential Duties and Responsibilities

Store Operations

• Maintain inventory levels through proper rotation, pricing, returns, and sales procedures.
• Ensure merchandise is attractively displayed to enhance the customer shopping experience.
• Maintain store cleanliness and organization daily, with most merchandising tasks completed before opening.
• Guarantee the store opens and closes according to policy, including activating security and environmental systems.
• Follow cash-handling procedures, including petty cash security, daily deposits, sales reconciliation, and reporting discrepancies.

Customer and Donor Relations

• Provide excellent customer service; ensure staff are courteous and helpful.
• Respond to customer and donor inquiries and complaints professionally.
• Ensure equitable access to merchandise for all shoppers.

Employee Supervision

• Supervise up to 30 store employees.
• Train, schedule, and provide feedback to staff; guide performance improvement as needed.
• Document and recommend personnel actions when necessary.
• Attend management meetings and communicate relevant updates to store staff.

Safety and Compliance

• Maintain a safe, sanitary, and secure store environment.
• Monitor and report safety hazards.
• Train staff on safety and fire prevention protocols.

Administrative Duties

• Adhere to established policies and commercial best practices.
• Complete all administrative tasks timely and accurately.
• Support the organization's goals, procedures, and values.

Qualifications

• Education: High school diploma or equivalent required; college degree preferred.
• Experience: Minimum of 2 years in retail sales (ready-to-wear), with at least 6 months in a supervisory role.
• Language: English proficiency required (verbal and written); bilingual (English/Spanish) preferred.
• Skills: Excellent communication, organization, interpersonal, and customer service skills.

Core Competencies

• Customer Service
• Teamwork & Delegation
• Leadership & Managing People
• Problem Solving
• Written & Oral Communication
• Professionalism & Ethics
• Diversity & Inclusion Awareness
• Safety & Security Awareness
• Attendance & Dependability

Physical Requirements

• Regularly required to stand, walk, talk, and hear.
• Frequent lifting up to 10 lbs; occasional lifting up to 50 lbs.
• Requires close, distance, color, and peripheral vision, plus depth perception and focus adjustment.

Work Environment

• Moderate noise level typical of a retail setting.