Sr. Asst. Store Mgr- FT Kernan

Goodwill Industries of North Florida; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Goodwill Industries of North Florida is seeking a Senior Store Manager to lead our flagship store and oversee 2–3 additional locations in the Jacksonville area. You will drive revenue, supervise store managers, train staff, and uphold customer service standards.

The role requires strong leadership, proven retail experience, and the ability to manage budgets, inventory, and store operations across multiple sites. Occasional travel within the region is expected.

Qualifications

• Five years of retail experience with at least two years of managerial experience.
• Ability to travel as required up to 75% with a valid driver's license.
• Hours may vary including holidays, evenings, and weekends as needed.
• Strong interpersonal and communication skills, with leadership ability.
• Proficient in Excel and MS Office; able to use office equipment and POS systems.

Responsibilities

• Lead and develop store management teams to achieve revenue goals.
• Oversee 2-3 stores, including budgeting and staffing decisions.
• Monitor customer service standards and merchandise presentation.
• Travel to assigned stores and ensure policy compliance across sites.
• Recruit, train, coach, and evaluate staff; manage performance issues.
• Ensure safety, loss prevention, and payroll budgets are respected.

Skills

Retail leadership

People management

Customer service

Budgeting

Inventory control

Team training

Education

High School or GED

Bachelor’s in Retail Mgmt

Tools

Microsoft Office

Excel

POS system

Job description

Our Philosophy: Work is the Cornerstone of Life

At Goodwill, we believe that the opportunity to work can - and does - change a person's life. A job offers the independence that comes with a paycheck, increases self-esteem, and breaks the cycle of poverty. It’s a philosophy that we have been following in North Florida since 1940, when our local organization was founded as one of a growing number of independent non-profit affiliates of what is now Goodwill Industries International. Today, Goodwill Industries is the nation’s largest private provider of training and employment services for people with disabilities and special needs. And our local organization has grown into one of Goodwill’s top performers in placing people into employment.

The Senior Store Manager (SSM) is responsible for, but not limited to: managing a retail store as one's "home store", as well as overseeing another 1-2 store/s in a geographic area. The incumbent is also responsible for developing the skills of their management team by providing oversight and training to store management, with a strong emphasis on customer service, revenue goals and performance management. This position administers policies and procedures under the general direction of the VP of Retail, and maintains growth and revenue in the assigned area.

Essential Duties

• Provides quality leadership for Goodwill's internal and external customer in all assigned tasks, while upholding Goodwill's mission at all times.
• Constructive problem solving, facilitating creative improvements and motivating others.
• Display Strong Interpersonal and Communication Skills
• Effectively handle Change Management
• Consistent with administration of policies/procedures
• Responsible for hiring, training, development, coaching, appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. Enforces and communicates Goodwill policies and procedures. Communicates problems and concerns to General Manager and/or respective HR representative.
• Responsible for ensuring that safe working conditions and work practices are enforced and followed at all times. Reports any safety concerns to the Risk Manager.
• Ensures store standards are met in the areas of customer service, merchandise presentation, production, housekeeping, and cash handling.
• Ensure stores resolve issues identified in the auditing process.
• Ensure store production goals are met.
• Maximizes floor layout to achieve sales per square foot goals.
• Maintains sufficient inventory levels of material to meet production and sales goals.
• Performs all duties as a Store Manager for assigned "home" store.
• Oversees the operation of 2-3 stores; directly supervising of the Store Managers/Management.
  • Trains and develops store management and oversees the training and evaluation of store employees.
  • Oversee all decisions pertaining to hiring, performance management, disciplinary action and termination.
• Assures merchandise content, presentation and visual standards are met for retail stores.
• Monitors store sales to assure revenue goals are achieve and required reporting is completed.
• Administers budget of home store as well as that of the assigned stores to assure the required ratio of expenses to revenue.
• Monitors the effective execution of quality standards in the areas of customer service, safety, store display/presentation, and housekeeping.
• Maintains required reports and records, including accurate employee time reporting. Monitors payroll expenses and maintaining of payroll budgets.
• Develop communication channels that create an "open door" environment.
• Other duties as assigned.

Required Experience

• Requires five years of retail experience with at least two years of managerial experience
• Ability to travel as required by role (up to 75% of the time). Valid Driver's License and state auto insurance
• Hours may vary and will require holidays, evening and weekend work as business needs dictate.
• Working knowledge of all Microsoft Office Applications especially Excel. Must be able to confidently use standards office equipment (e.g., fax printer, copier) and POS system
• Proven leadership skills (including): business acumen, supervision, creativity, ability to adapt to change, interviewing & selection, observation, organization, planning, performance management, data analysis and reporting.
• Effective communication (both verbal and written)
• Strong interpersonal and team leadership skills
• Ability to learn, retain and effectively apply production and procedures information
• Ability to train managers on the organization’s production system
• Ability to work without supervision

Education

• High School or GED required. Bachelors Degree or Advanced Education in retail management or similar concentration preferred.

Other Requirements

• Excellent communication and organizational skills
• Must be able to interact professionally with others in a fast-paced, customer service environment
• Must be willing to learn, adapt and be a team player in the ever-changing landscape of Internet marketing
• Customer-oriented and self-starter
• Be able to perform basic computer skills, including strong working knowledge of Excel
• Must be able to do basic math calculations
• Able to regularly lift up to 10 pounds and occasionally lift up to 50 pounds.
• Must be available to be on call on a rotating basis during weekends and holidays.
• Must have a valid DL.

Goodwill is an equal opportunity employer. Employment selection and related decisions are made without regard to race, color, religion, sex, (including pregnancy), national origin, age, disability, marital status, protected veteran status, sexual orientation, gender identity, genetic information or any other protected characteristics under applicable law.

Important Note

This position is subject to close at any time.