Assistant Store Manager 2324

CNG Holdings, Inc.; Warr Acres (OK); On-site; USD 35,000 - 55,000; Full time

Job summary

CNG Holdings, Inc. seeks an Assistant Store Manager who will be responsible for leading customer service initiatives and regulatory compliance. This role demands strong communication skills and accountability while handling cash and educating customers on financial services. Join a committed team in improving customers' financial situations, with opportunities for growth in a diverse and inclusive environment.

Qualifications

• 1+ year experience in sales, customer service, or cash handling preferred.
• Reliable transportation, valid driver’s license, and auto insurance.
• Strong commitment to core values: accountability, inclusiveness, transparency.

Responsibilities

• Ensure outstanding customer service and regulatory compliance.
• Manage cash drawers, perform bank deposits, and balance daily sales reports.
• Educate customers on product portfolio and escalate unresolved issues.

Skills

Communication

Active Listening

Multitasking

Education

High school diploma, GED, or equivalent

Tools

Microsoft Office

Job description

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General Function / Summary:

As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are front-line brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies. They embody the company’s identity in behavior, values, and ethics in support of our mission. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory compliance.

Job Description

Essential Duties:

• Serve and educate customers on the product portfolio by presenting all options for products and/or services that meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
• Answer telephone inquiries related to general questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and regional expectations.
• Respond professionally to customers, explaining possible solutions to ensure they feel supported and valued.
• Handle and count currency, manage cash drawers, and perform bank deposits or pickups as needed.
• Balance daily sales reports and resolve discrepancies.
• Verify customer information during transactions.
• Process transactions accurately, including loans, check cashing, and Net Spend.
• Comply with all federal and state regulations, company policies, and complete required trainings.
• Perform other duties as assigned.

Minimum Education and Experience:

• High school diploma, GED, or equivalent.
• 1+ year experience in sales, customer service, or cash handling preferred.
• Strong communication and active listening skills.
• Proficiency in Microsoft Office.
• Ability to multitask and work independently.
• Reliable transportation, valid driver’s license, and auto insurance.
• Commitment to core values: accountability, inclusiveness, transparency, and focus.

Physical Demands:

• Work in retail/office environment, extensive cash handling, long periods of standing, computer use, and lifting up to 50 lbs.

Travel / Attendance:

• Travel within district, possibly overnight, and work scheduled shifts.

Why Choose CNG Holdings, Inc.

Headquartered in Cincinnati, Ohio, CNG is a leader in financial services, providing accessible financial products to improve customers’ financial situations. Our mission is to help and educate our customers, building long-term relationships. Our vision is to deliver innovative solutions to meet their financial needs.

Our Values and Diversity Commitment

We are committed to a diverse workforce and are an Equal Opportunity Employer, making decisions without regard to race, color, religion, gender, or other protected classes.