Assistant Store Manager

O'Reilly Auto Parts; Waupaca (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to support store operations and enhance customer service. This role involves leading a dedicated team, ensuring excellent service levels, and managing store activities in the absence of the Store Manager. The ideal candidate will have a strong background in sales and customer service, with a passion for mentoring and developing team members. With a commitment to growth and stability, this company offers a competitive compensation package, including medical benefits and opportunities for career advancement. Join a supportive environment where your contributions will make a difference!

Benefits

Stock Purchase Plan

401(k) with employer contributions

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Assistance

Paid Time Off

Qualifications

• Experience in sales and customer service management.
• Fluency in multiple languages, with Spanish preferred.

Responsibilities

• Lead the store team in providing excellent customer service.
• Supervise customer service levels and team member execution.
• Assist in recruiting and training team members.

Skills

Customer Service

Sales Management

Team Leadership

Bilingual (Spanish)

Education

Sales Specialist Training

Assistant Manager Certification

ASE Certification

Job description

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance, and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will lead the store team members in servicing customers.

Bilingual candidates are encouraged to apply.

ESSENTIAL JOB FUNCTIONS

1. Lead the store team members in providing excellent customer service to retail and professional customers.
2. Supervise the customer service levels on the retail showroom, including team member execution of customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
3. Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak hours (lunch, late afternoons, evenings, weekends).
4. Assist the store manager in setting team member goals, providing feedback, coaching/mentoring, and ensuring ongoing training.
5. Assist in recruiting by participating in interviews, evaluating candidates, and collaborating on hiring decisions.
6. Ensure the telephone is answered according to company policy.
7. Ensure timely processing of buy online/ship to store, transfers, and orders, and contact customers upon shipment arrivals as needed.
8. Utilize electronic purchase order ledger for efficient handling of special orders and outside purchases.
9. Process retail customer returns and exchanges efficiently and accurately, issuing refunds via the correct payment methods, and handling returned merchandise properly.
10. Ensure all merchandise, including core charges and warranties, are invoiced before leaving the store.
11. Communicate Zipline messages, delegate merchandising tasks, and complete assigned duties.
12. Ensure team compliance with policies, schedules, and clock-in/out procedures.
13. Perform all opening/closing duties, including day-end procedures, securing deposits, preparing bank deposits, and securing the store and delivery vehicles.
14. Assist in maintaining the store building, parking lot, signage, lighting, hardware, equipment, and vehicles.
15. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

• Sales Specialist Training, Assistant Manager Certification, and RSS Certification.
• Certified Parts Professional Certification; ASE Certification.
• Fluency in multiple languages, with Spanish highly desired.

O’Reilly Auto Parts offers a proven track record of growth and stability, with a promote-from-within philosophy supporting your career development.

Total Compensation Package:

• Competitive wages and paid time off.
• Stock Purchase Plan and 401(k) with employer contributions starting Day One.
• Medical, Dental, and Vision Insurance with FSA options.
• Tuition assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, genetic information, or other protected statuses. Qualified individuals with disabilities may request reasonable accommodations during the application or employment process by contacting [e-mail] or calling 417-862-2674, ext. 68901.

Your first job at O’Reilly Auto Parts is just the beginning! We support your growth through comprehensive benefits, a positive work environment, and a promote-from-within culture. Learn more at oreillyauto.com/careers.