Assistant Store Manager

Wild Bill's Tobacco; Van Wert (OH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Merchandise discounts

Development opportunities

Merit increases bi-annually

Recognition Program

Monthly bonus potential

Job summary

Wild Bill's Tobacco in Van Wert, Ohio seeks an Assistant Store Manager to support the Store Manager in daily store operations, staff supervision, and customer service excellence. This development role prepares you for advancement to Store Manager.

You will participate in hiring, training, and coordinating promotions while ensuring a welcoming shopping environment and achievement of sales targets.

Qualifications

• High school diploma or equivalent.
• Excellent written and verbal communication.
• Strong customer service orientation.
• Proficiency with Microsoft Office tools.
• Knowledge of store operations and merchandising.
• Basic math skills for cash handling and pricing.

Responsibilities

• Assist in recruiting, interviewing, selecting, and retaining store employees.
• Assist in managing and developing store employees for optimal performance in sales and store operations.
• Assist in developing teams selling skills.
• Assist in educating the team about the products sold in store.
• Ensure smooth store operations including inventory management, scheduling, and promotions.
• Provide excellent customer service and handle inquiries/complaints.
• Gain product knowledge and stay informed about launches and promotions.
• Build relationships with customers to suggest products and drive sales.
• Meet or exceed sales and operational targets.
• Collaborate with Store Manager to meet financial goals.
• Maintain a safe, clean, and organized store environment and enforce policies.
• Offer feedback to the Store Manager on improvements and training needs.
• Oversee daily store operations including cash handling, staffing, and cleanliness.
• Spend most hours on the sales floor coaching staff and engaging customers.
• Open and close the store; work evenings, weekends, and holidays as required.

Skills

Written and Communications

Customer Service

Microsoft Office

Store Operations

Basic math

Education

High School Diploma

Job description

Full-time Description

The Assistant Store Manager is responsible for supporting the Store Manager in all aspects of store operations, including managing employees, ensuring excellent customer service, and maximizing sales. The Assistant Store Manager will help to develop and implement strategies to improve the store's performance and profitability while maintaining a positive and welcoming environment for customers and employees. This position is a development role that is intended for those who aspire to become a Retail Store Manager.

Responsibilities

• Assist in recruiting, interviewing, selecting, and retaining store employees.
• Assist in managing and developing store employees for optimal performance in sales and store operations.
• Assist in developing teams selling skills.
• Assist in educating the team about the products sold in store.
• Ensure that the store operates smoothly and efficiently, including managing inventory, monitoring expenses, executing promotional strategies and scheduling of employees.
• Provide excellent customer service, including handling customer inquiries and complaints, resolving issues, and ensuring a positive shopping experience for all customers.
• Obtain product knowledge about all products as well as awareness of current product launches and promotions.
• Create relationships with customers in order to suggest products.
• Meet or exceed store sales and operational goals.
• Collaborate with the Store Manager and other employees to ensure that the store meets or exceeds all operational and financial targets.
• Maintain a safe, clean, and organized store environment, including implementing and enforcing all company policies and procedures.
• Provide feedback and recommendations to the Store Manager on employees, operations, and sales issues, including but not limited to recommending process improvements, trainings, marketing strategies, and product offerings.
• Manage all store operations daily, including but not limited to inventory, cash handling, staffing, customer service, and cleanliness.
• The majority of business hours are spent standing on the sales floor greeting customers, coaching employees, and running the business where it matters most.
• Open and close the store.
• Full-time hours and must be able to work evenings, weekends, and holidays.

Requirements

• Written and Communications
• Customer Service
• Microsoft Office
• Store Operations
• Basic math of adding and subtracting

Qualifications

• At least 21 years or older
• Completion of high school degree
• Flexible to work weekends and holidays
• Flexible to work 12 hour shifts at times
• Standing for long periods of time
• Ability to lift up to 50 pounds

Benefits

• Health, dental, vision, life insurance effective after 60 days of employment.
• Merchandise discounts.
• Development and growth opportunities
• Merit increases bi-annually
• Recognition Program
• Monthly bonus potential