Assistant Store Manager

Land-of-Lincoln-Goodwill-Industrie; Town of Chatham (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Land of Lincoln Goodwill (LLGI) is seeking an Assistant Store Manager to collaborate with the Store Manager and oversee all store operations, including donations processing, sales, staff management, and budget oversight.

You will lead staff and volunteers, coach performance, maintain policy compliance, and support financial targets while promoting the organization’s mission and values across a diverse team.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years retail experience with at least 1 year supervising others.
• Basic knowledge of Microsoft Office and POS software.
• Valid driver’s license, safe driving record, insurance, and reliable transportation.
• CPR/First Aid certification or ability to obtain within six months.
• DSP training or ability to complete within one year.

Responsibilities

• Oversee store operations in Store Manager’s absence.
• Direct activities of staff and volunteers to ensure accurate processing and reporting.
• Communicate the organization’s mission, vision, and values and promote diversity.
• Train, coach, and provide feedback to staff for development.
• Assist in recruiting, onboarding, training, scheduling, and coaching staff.
• Demonstrate leadership and model behavior for retail staff.
• Manage time and monitor staff to ensure tasks are completed.
• Ensure proper maintenance of equipment and facilities.
• Support budget development and financial performance.
• Perform bank deposits and cash-handling duties.
• Travel to locations within the LLGI territory as needed.
• Maintain a clean and organized sales floor.

Skills

Leadership

Team management

Communication

Diversity & inclusion

Safety awareness

Education

High school diploma or equivalent

CPR/First Aid certification

DSP training within 1 year

Tools

Microsoft Office (Word, PowerPoint, Outlook, Excel)

Payroll software

Point-of-Sale system

Job description

Our Mission: Providing people with the skills and resources to become self-sufficient through the power of work.Our Diversity Statement: LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.Job Title: Assistant Store ManagerDepartment: Retail operationsReports To: Store ManagerClassification: Non-ExemptEEO-1 Category: Sales WorkerSafety Sensitive: YesSupervises: In absence of the Store ManagerJob SummaryThe Assistant Store Manager works in collaboration with the Store Manager to manage all aspects of the store operations, including collecting donations, processing donations, sales, managing staff, financial performance, and loss control activities. The person in this role conducts themselves with honesty and integrity, ensuring that all business activities are transparent and ethical. The Assistant Store Manager position is considered a developmental role with the goal being to advance to a Manager position.Essential Job Duties1. Oversee store operations in the Store Manager’s absence2. Direct activities of store employees and volunteers to ensure that sales transactions and donated goods are processed and reported accurately3. Communicate the organization’s mission, vision, and values and promote diversity4. Train, coach, and provide feedback to help staff strengthen and develop skills5. Ensure store staff follows policies and procedures6. Assist the Store Manager in recruiting, hiring, onboarding, training, scheduling, coaching, documenting, and communicating staff performance and behavioral issues7. Demonstrate leadership and positive role modeling for retail staff8. Report loss control concerns to the Store Manager in a timely manner9. Effectively manage time and monitor retail staff time to ensure that work is completed10. Assume responsibility and accountability for the completion of job duties11. Ensure the proper maintenance and care of equipment, machinery, and facilities12. Follow general housekeeping standards and maintain a clean and organized sales floor13. Work in collaboration with the Store Manager in developing and managing the store’s budget14. Assist the Store Manager to maximize the store’s financial performance and to achieve desired results15. Maintain quality control in retail operations16. Contribute to team success by involving others in work processes, decisions and actions 17. Perform bank deposits and related cash-handling duties18. Fulfills safety captain duties in the absence of a designated safety captain19. Fill in for store staff as needed20. Travel to locations within the LLGI territory to support the organization's needs21. Perform other tasks as assignedCompetenciesAdaptability Managing Conflict Stress Tolerance Communication Tenacity Urgency Coaching Delegating Building TrustEducation, Experience, and CredentialsRequires high school diploma or equivalentRequires 2 years of retail experience with a minimum of 1 year supervising othersBasic knowledge of Microsoft Office products including Word, PowerPoint, Outlook, Excel; and point-of-sale softwareValid driver’s license, safe driving record, proof of insurance, and reliable transportation.Requires CPR/First Aid certification or ability to obtain certification within six months of employment Requires DSP training or ability to complete training within one year of employment for locations with service participantsMaintains confidentiality of information related to LLGI operations, financial matters, and personnel matters Requires basic knowledge of Microsoft Office products including Word, PowerPoint, Outlook, and Excel; and the ability to utilize other software such as payroll and point of saleKnowledge, Skills, and AbilitiesDemonstrates sensitivity and the ability to communicate with a diverse population, and promotes diversity and inclusion throughout the organizationInteracts with people in a manner that enhances their dignity, privacy, and confidentiality Requires a high level of professionalism, integrity, business conduct, and ethical behavior. Understands and follows LLGI policies and proceduresRequires the ability to be consistently at work and on time on scheduled work days.Embraces the mission, vision, and values of LLGIConveys information clearly through verbal communicationWorks independently while fostering a strong team atmospherePhysical RequirementsLift or move up to fifty (50) pounds of clothing and housewares safely on and off retail shelving fixtures up to ten (10) feet high, clothing racks four (4) feet high, and z-racks six (6) feet highPush and pull z-racks holding up to one hundred (100) pieces of clothing and weighing a minimum of 150 pounds The ability to bend and reach into gaylords five (5) feet high to remove clothing and housewares Manual dexterity to fasten and unfasten buttons; snaps and zippers; operate cash registers and tagging guns Stand for long periods throughout the dayThe ability to perform a combination of tasks for extended periods such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing or pulling objects, to sorting and hanging clothing, and placing housewares on shelves and racksDemonstrate visual acuity to evaluate donated items for qualityThe ability to identify smells to evaluate donations for undesirable odors such as mold, must, dust, bodily fluids and/or urineEnvironmental ConditionsWork in a light industrial/warehouse environment with exposure to heat and coldSubject to exposure to allergens including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair Requires occasional travel to other stores and job sitesTools and EquipmentCash register, credit/debit card machine, bar-code reader, shopping carts, shopping baskets, wheeled spring carts, wheeled deep carts, wheeled z-racks, handheld pricing machine, handheld tagging machine, pallet jacks, basic retail equipment, personal protective equipment, hand trucks, furniture dollies, 4-wheel metal/plastic cages, material lifts, furniture dollies, trash bin/can, bushel carts, trash compactor, trash dumpster, forklifts, stackers (if applicable), company vehiclesRegular ContactsLLGI Staff Volunteers/Community Service Workers Vendors/Suppliers General Public Donors/Customers Service ParticipantsAt Land of Lincoln Goodwill, we offer a variety of benefits to our employees. For more information on what LLGI offers, please click on this link: http://llgi.org/careers/ . Land of Lincoln Goodwill is also a drug free workplace and equal opportunity employer. Safety-sensitive positions offered are subject to a pre-employment drug screen, and all positions are required to have a criminal background check.Apply today. Our Goodwill team is waiting for YOU!