Assistant Store Manager

Land Of Lincoln Goodwill Industries; Champaign (IL); On-site; USD 21,593 - 30,754; Full time

Job summary

Land of Lincoln Goodwill Industries is seeking an Assistant Store Manager for our Champaign store. This role partners with the Store Manager to supervise donations, processing, sales, staff and volunteer activities, financial performance, and loss prevention.

Developed for growth, this position advances toward a Store Manager role and requires a high school diploma or GED with retail supervisory experience. The job supports our mission and emphasizes honesty, integrity, and teamwork.

Qualifications

• High school diploma or GED required.
• Two years of retail experience with at least one year in a supervisory role.
• Proficiency with Microsoft Office products and POS software.

Responsibilities

• Oversee store operations in Store Manager’s absence.
• Direct staff and volunteers to ensure accurate processing and reporting of sales and donations.
• Train and coach staff to strengthen skills and performance.
• Assist Store Manager with recruiting, onboarding, scheduling, and coaching.
• Support budget development and overall store financial performance.

Education

High School diploma or GED

Two years of retail experience with supervisory experience

Tools

Microsoft Office

Point-of-Sale (POS) software

Job description

Job Details

Job Location: Champaign Store – Champaign, IL 61821
Position Type: Full Time
Education Level: High School or GED
Salary Range: $19.75 - $19.75 Hourly
Travel Percentage: Occasional
Job Shift: Any

Our Mission

Providing people with the skills and resources to become self-sufficient through the power of work.

Our Diversity Statement

LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, social‑economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.

Job Title

Assistant Store Manager

Department

Retail operations

Job Summary

The Assistant Store Manager works in collaboration with the Store Manager to manage all aspects of the store operations, including collecting donations, processing donations, sales, managing staff, financial performance, and loss control activities. The person in this role conducts themselves with honesty and integrity, ensuring that all business activities are transparent and ethical. This position is developmental and intended to advance to a Manager role.

Essential Job Duties

1. Oversee store operations in the Store Manager’s absence
2. Direct activities of store employees and volunteers to ensure that sales transactions and donated goods are processed and reported accurately
3. Communicate the organization’s mission, vision, and values and promote diversity
4. Train, coach, and provide feedback to help staff strengthen and develop skills
5. Ensure store staff follows policies and procedures
6. Assist the Store Manager in recruiting, hiring, onboarding, training, scheduling, coaching, documenting, and communicating staff performance and behavioral issues
7. Demonstrate leadership and positive role modeling for retail staff
8. Report loss control concerns to the Store Manager in a timely manner
9. Effectively manage time and monitor retail staff time to ensure that work is completed
10. Assume responsibility and accountability for the completion of job duties
11. Ensure the proper maintenance and care of equipment, machinery, and facilities
12. Follow general housekeeping standards and maintain a clean and organized sales floor
13. Work in collaboration with the Store Manager in developing and managing the store’s budget
14. Assist the Store Manager to maximize the store’s financial performance and to achieve desired results
15. Maintain quality control in retail operations
16. Contribute to team success by involving others in work processes, decisions and actions
17. Perform bank deposits and related cash-handling duties
18. Fulfills safety captain duties in the absence of a designated safety captain
19. Fill in for store staff as needed
20. Travel to locations within the LLGI territory to support the organization’s needs
21. Perform other tasks as assigned

Competencies

• Adaptability
• Managing Conflict
• Stress Tolerance
• Communication
• Tenacity
• Urgency
• Coaching
• Delegating
• Building Trust

Qualifications – Education, Experience, and Credentials

• High school diploma or equivalent
• Two years of retail experience with a minimum of one year supervising others
• Basic knowledge of Microsoft Office products including Word, PowerPoint, Outlook, Excel and point‑of‑sale software
• Valid driver’s license, safe driving record, proof of insurance, and reliable transportation
• CPR/First Aid certification or ability to obtain certification within six months of employment
• DSP training or ability to complete training within one year of employment for locations with service participants
• Maintains confidentiality of information related to LLGI operations, financial matters, and personnel matters
• Ability to utilize other software such as payroll and point of sale

Knowledge, Skills, and Abilities

• Demonstrates sensitivity and ability to communicate with a diverse population, promoting diversity and inclusion
• Interacts with people in a manner enhancing dignity, privacy, and confidentiality
• High level of professionalism, integrity, business conduct, and ethical behavior
• Understands and follows LLGI policies and procedures
• Consistently present at work and on time on scheduled work days
• Embraces the mission, vision, and values of LLGI
• Conveys information clearly through verbal communication
• Works independently while fostering a strong team atmosphere

Physical Requirements

• Lift or move up to fifty pounds of clothing and housewares safely on and off retail shelving fixtures up to ten feet high, clothing racks four feet high, and z‑racks six feet high
• Push and pull z‑racks holding up to one hundred pieces of clothing and weighing a minimum of 150 pounds; bend and reach into gaylords five feet high to remove items
• Manual dexterity to fasten and unfasten buttons, snaps, and zippers; operate cash registers and tagging guns
• Stand for long periods throughout the day
• Perform a combination of tasks for extended periods such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing or pulling objects, sorting and hanging clothing, and placing housewares on shelves and racks
• Demonstrate visual acuity to evaluate donated items for quality; identify smells to evaluate donations for undesirable odors such as mold, must, dust, bodily fluids, and/or urine

Environmental Conditions

• Work in a light industrial/warehouse environment with exposure to heat and cold
• Exposure to allergens including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair
• Occasional travel to other stores and job sites

Tools and Equipment

Cash register, credit/debit card machine, barcode reader, shopping carts, shopping baskets, wheeled spring carts, wheeled deep carts, wheeled z‑racks, handheld pricing machine, handheld tagging machine, pallet jacks, basic retail equipment, personal protective equipment, hand trucks, furniture dollies, 4‑wheel metal/plastic cages, material lifts, trash bin, bushel carts, trash compactor, trash dumpster, forklifts, stackers (if applicable), company vehicles.

Regular Contacts

• LLGI Staff
• Volunteers/Community Service Workers
• Vendors/Suppliers
• General Public
• Donors/Customers
• Service Participants

Benefits and EEO Statement

Land of Lincoln Goodwill is a drug‑free workplace and an equal opportunity employer. Safety-sensitive positions are subject to a pre-employment drug screen, and all positions are required to have a criminal background check. For more information on benefits, see http://llgi.org/careers/.