Assistant Store Manager

ROSS DRESS FOR LESS; Tampa (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in retail is seeking a dedicated Assistant Store Manager to oversee daily operations and lead a team of Associates. In this dynamic role, you will ensure compliance with company policies, manage scheduling, and drive exceptional customer service. Your leadership will be crucial in maintaining high standards of store presentation and operational efficiency. Join a company that values integrity and teamwork, and contribute to a positive shopping experience for customers while fostering a supportive environment for Associates. This is a fantastic opportunity for those passionate about retail management and customer satisfaction.

Qualifications

• 2+ years of retail management experience required.
• Ability to supervise and motivate Store Associates effectively.

Responsibilities

• Manage store operations and ensure compliance with company standards.
• Lead and supervise Associates to provide excellent customer service.

Skills

Customer Service

Leadership

Communication

Retail Management

Multi-tasking

Education

High School Diploma

Retail Management Experience

Tools

PDTs

Registers

PCs

Job description

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• Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates, and merchandising.
• Responsible for learning all phases of Store operations.
• In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met.
• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
• Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
• Communicates any variances to Company standards to the Store Manager.
• Ensures proper scheduling of Associates to meet business objectives.
• Ensures compliance with all State, Local, and Federal regulations.
• Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
• Accepts special assignments as directed by Leadership.
• Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
• Assists in recruiting, hiring, training, and developing non-exempt Associates.
• Ensures compliance with Ross personnel policies and procedures.
• Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.
• Assists in managing and monitoring actual expenditures to stay within budget.
• Controls payroll hours to plan, as the primary controllable expense, and adjusts to current business trends.
• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Ensures all Associates understand and can execute emergency operating procedures.
• Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
• Assists in facilitating monthly safety meetings.
• Treats all Customers, Associates, and other leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
• Executes Customer service programs and Merchandise Presentation programs through Associate training and supervision.
• Supervises and coaches Retail Associates in providing efficient and friendly service at registers, Customer Service desks, fitting rooms, and on the sales floor.
• Represents and supports the Company brand at all times.
• Maintains and models a professional appearance, in accordance with the Company Dress Code, and reinforces it consistently.
• Ensures the store is clean, neat, and easy to shop in, maintaining high standards of housekeeping with the help of contracted maintenance personnel and Ross Associates.
• Ensures the completion of all Associate cleaning tasks throughout the store, including restrooms.
• Ensures recovery, sizing, and markdowns are completed to Company standards through teaching, assigning tasks, and following up according to best practices.
• Ensures merchandise is presented and organized according to Company merchandising guidelines.
• Manages merchandise processing to the sales floor within the expected timeframe.
• Assists in training Associates on Loss Prevention awareness and Store shortage goals.
• Demonstrates integrity and honesty in all interactions, safeguarding confidential information, cash, credit card information, and merchandise.
• Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention, including maintaining a strong customer service presence, engagement, and heightened awareness.
• Assists in leading the annual inventory process, including preparation and execution of guidelines.
• Monitors the mark-out-of-stock policy to ensure proper administration.
• Maintains the Public View Monitor (PVM) system properly.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications

• Two or more years of Store or Assistant Store Manager experience in retail.
• Ability to supervise, motivate, and communicate positively with Store Associates at all levels.
• Ability to handle multiple tasks, prioritize, give direction, and follow through.
• Ability to set priorities and exercise independent judgment.
• High quality of Customer service.
• Fluency in English.
• Availability to work evenings and weekends.
• Basic mathematical skills used in retail.
• Proficiency with Store equipment, including PDTs, registers, and PCs.
• Physical ability to stand, walk, bend, squat, kneel, climb, carry, reach, and stoop regularly; occasionally push, pull, and lift over 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other supplies.