Assistant Store Manager

O'Reilly Auto Parts; Springfield (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in the automotive parts industry seeks an Assistant Store Manager to support the Store Manager in sales, customer service, and store operations. This role involves leading a team, managing customer interactions, and ensuring operational efficiency. Opportunities for career growth and development are available, making this position ideal for motivated individuals.

Benefits

Competitive wages & paid time off

Stock purchase plan & 401(k) with employer contributions

Medical, dental, & vision insurance

Health and wellbeing programs

Tuition assistance programs

Career growth opportunities

Qualifications

• Required certifications include Sales Specialist Training, Assistant Manager Certification, and RSS Certification.
• Fluency in multiple languages, especially Spanish, is highly desired.

Responsibilities

• Lead the store team in providing excellent customer service.
• Supervise customer service levels in the retail showroom.
• Assist in hiring processes, including recruiting and interviewing.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Fluency in Spanish

Education

Certified Parts Professional Certification

ASE Certification

Job description

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance, and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will lead the store team members in servicing customers.

Bilingual candidates are encouraged to apply.

ESSENTIAL JOB FUNCTIONS

1. Lead the store team members in providing excellent customer service to retail and professional customers.
2. Supervise customer service levels in the retail showroom, including execution of customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
3. Work with the store manager to ensure adequate staffing during peak hours.
4. Assist in setting team member goals, providing feedback, coaching, mentoring, and ensuring ongoing training.
5. Participate in hiring processes, including recruiting, interviewing, and candidate evaluation.
6. Ensure telephone answering aligns with company policy.
7. Process online orders, ship-to-store, transfers, and add orders promptly, notifying customers as needed.
8. Manage special orders and outside purchases efficiently using electronic ledgers.
9. Handle customer returns and exchanges professionally, ensuring accurate refunds and proper merchandise processing.
10. Ensure all merchandise, including core charges and warranties, are invoiced before leaving the store.
11. Communicate Zipline messages and delegate merchandising tasks as assigned.
12. Ensure team compliance with policies, schedules, and clocking procedures.
13. Perform store opening/closing duties, including end-of-day procedures, deposits, security checks, and vehicle security.
14. Assist in maintaining the store building, parking lot, signage, hardware, and delivery vehicles.
15. Perform other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required: Sales Specialist Training, Assistant Manager Certification, RSS Certification

Desired: Certified Parts Professional Certification, ASE Certification

Fluency in multiple languages, especially Spanish, is highly desired.

O’Reilly Auto Parts offers growth opportunities and promotes from within, supporting your career development.

Total Compensation Package:

• Competitive wages & paid time off
• Stock purchase plan & 401(k) with employer contributions from day one
• Medical, dental, & vision insurance with FSA options
• Health and wellbeing programs
• Tuition assistance programs
• Career growth opportunities

O’Reilly Auto Parts is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, genetic information, or other protected statuses. Qualified individuals with disabilities may request reasonable accommodations during the application or employment process by contacting [e-mail] or calling 417-862-2674, ext. 68901.