Retail Sales Associate

Taylor Stitch; San Francisco (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

Taylor Stitch is looking for a Retail Sales Associate in San Francisco. This role is crucial for providing exceptional customer service and representing the company's values. The ideal candidate will excel in customer interactions and possess strong knowledge of products.

Responsibilities include engaging with customers, offering guidance on style, and maintaining a well-merchandised store. Retail experience is highly valued. Join our team and become a part of our vibrant retail culture!

Qualifications

• Previous retail or sales experience highly valued.
• Excellent sales and customer service skills.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Self-motivated, proactive, and positive demeanor.
• Ability to work effectively with a team.
• Ability to work weekends.

Responsibilities

• Actively greet and engage with every customer.
• Offer customers guidance on style and fit.
• Incorporate extensive product knowledge into interactions.
• Collaborate with e-commerce customer service.
• Develop personal clientele and pursue new business.
• Handle returns, exchanges, and customer concerns.

Skills

Sales and customer service skills

Organizational skills

Communication skills

Teamwork

Self-motivated

Job description

Retail Sales Associate

Taylor Stitch is a men's lifestyle company headquartered in San Francisco, CA. We design and sell timeless, high-quality, and sustainable clothing. We pride ourselves on providing exceptional and seamless customer service on and offline. We are dedicated to maximize the potential of each day by maintaining a clean, organized, and shopable atmosphere for every customer.

Our Values

• Operate with Integrity
• Customers First
• Shopkeeper Mentality
• 1% Better Everyday
• Our product is Sustainably Built for the Long Haul

Job Description

The Taylor Stitch Sales Associate is an integral part of the success of our brick & mortar locations. In this position, you will not only represent the Company and its values to customers on a daily basis, but grow and develop as a salesperson alongside our growing company as well. Our stores are exciting hubs located in San Francisco's most vibrant neighborhoods, where we seek to offer world-class customer service in a friendly and casual atmosphere while driving top-line sales. Our ideal candidate is as comfortable speaking about selvage denim and custom shirting as they are recommending a great new restaurant in the neighborhood. If your work ethic is as strong as your clothing knowledge, we want to hear from you.

Responsibilities

• Actively greet and engage with every customer
• Offer customers polite and supportive guidance on style and fit
• Learn and incorporate extensive product knowledge into customer interactions, highlighting the unique features and benefits of our products
• Collaborate with the e-commerce customer service team in order to provide a seamless customer experience
• Develop a personal clientele by actively pursuing new business and mastering the art of made-to-measure
• Handle returns, exchanges, repairs, alterations, and customer concerns with care and understanding

Operations

• Meticulously maintain a clean, well-merchandised store and stockroom
• Assist in maintaining accurate inventory in your store on a daily basis
• Assist in the management of clothing alterations
• Maintain an exceptionally well-merchandised store that is dynamic and engaging

Qualifications

General Requirements

• Previous retail or sales experience highly valued
• Excellent sales and customer service skills
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Self-motivated, proactive, and positive demeanor
• Ability to work effectively with a team
• Ability to work weekends

Physical Requirements

• Ability to stand for up to 8 hours
• Ability to walk up and down staircases carrying boxes, product, and other store related items
• Ability to regularly perform store cleaning and maintenance
• Ability to safely lift boxes up to 30 lbs.
• Comfort using ladders

Additional Information

We believe you will benefit from the fact that we are a small, local clothing company and enjoy the mom-and-pop Retail culture and community. Your salary will depend on your experience, and you will receive a competitive benefits package.