Assistant Store Manager – TravisMathew

Legacy Place; Dedham (MA); Presencial; USD 48 000 - 72 000; Tempo integral

Resumo da oferta

TravisMathew, a premium lifestyle performance apparel brand, is seeking an Assistant Store Manager to support daily retail operations, sales, and service in our Dedham, MA location.

You will partner with the Store Manager to lead a team, recruit and train staff, execute merchandising and CRM initiatives, manage inventory and store standards, and drive traffic through exceptional guest experiences, community events, and cross-functional collaboration.

Qualificações

• Bachelor’s Degree in Business or related field preferred.
• Minimum 3 years’ experience in a client service-related capacity.
• Minimum 2 years’ experience in retail store management.

Responsabilidades

• Provide sales and service focus on the floor to achieve sales goals.
• Connect with in-store clients and develop/retain repeat clients to drive sales.
• Assist in strategies to drive sales and KPIs.
• Assistant in recruiting and training a team of support managers and client-experience focused associates
• Coach team to meet client service standards and company policies and procedures
• Create and manage in-store events, marketing initiatives and CRM activity to drive repeat business
• Implement product and visual merchandising directives to maximize space and drive sales
• Manage inventory receipt, transfers and returns
• Maintain store cleanliness and organization, including front of house and stock space
• Foster a work environment focused on teamwork and productivity
• Proficient in Microsoft Applications and back-office operations management
• Proficient in visual merchandising and cross-functional collaboration
• Ability to recruit, train, manage and develop a team
• Ability to work with cross-functional teams and escalate when needed
• Ability to work non-traditional hours; weekends, evenings and holidays

Conhecimentos

Sales & Customer Service

Team Leadership

In-store Merchandising

CRM / Client Retention

Excellent Communication

Formação académica

Bachelor’s Degree in Business or related field

3+ years client service experience

2+ years retail store management

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

About Us:

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

Position Overview:

The Assistant Store Manager is responsible for supporting the day-to-day retail operations of his / her applicable store inclusive of sales and service, team leadership and operational excellence. You will work hand-in-hand with the Store Manager to continue the growth of our team and store, while maintaining the expectations laid out to meet the above retail operations.

Roles and Responsibilities:

• Provide an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop / retain a following of repeat clients to drive sales
• Assist in developing and implementing strategies to drive sales and key performance indicators
• Assist in recruiting and training a team of support managers and client experience focused associates
• Train and coach team to meet and / or adhere to client service standards and company policies and procedures
• Create and manage in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Implement product and visual merchandising directives and techniques to maximize space and drive sales
• Manage inventory control procedures including product receipt, transfers and returns
• Manage and maintain store cleanliness and organization, including front of house and stock space
• Foster a work environment focused on teamwork and productivity
• Proficient in Microsoft Applications
• Proficient in back-office operations management
• Proficient in visual merchandising
• Ability to recruit, train, manage and develop a team
• Ability to work effectively and collaboratively with cross-functional teams and stakeholders
• Ability to make decisions independently, or **escalate** when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays
• Strong written and verbal communication skills

Education:

• Bachelor’s Degree in Business or related field preferred
• Minimum 3 years’ experience in a client service-related capacity
• Minimum 2 years’ experience in retail store management

Physical Requirements:

• Work is performed in a retail environment / store
• Walk, sit, stand, bend, reach and move continually during working hours