Assistant Store Manager

Spring Footwear Corporation; San Marcos (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Wages & Benefits

Profit-Sharing Program

Growth Opportunities

Job summary

Spring Step Shoes is seeking an Assistant Store Manager for the San Marcos Premium Outlets location in San Marcos, TX. You will partner with the Store Manager to drive sales and deliver an exceptional customer experience.

You will develop associates, supervise daily operations, and uphold merchandising standards while modeling leadership and brand integrity. This role offers growth opportunities in a fast-paced retail environment.

Qualifications

• Minimum 1 year of retail experience in a sales-driven environment.
• Strong leadership and customer service mindset.
• Ability to lift up to 40 pounds and stand for long periods.

Responsibilities

• Support the Store Manager in day-to-day operations and sales goals.
• Lead and develop store associates for high performance.
• Train, coach, and mentor team with guidance from leadership.
• Ensure merchandising, loss prevention, and customer service excellence.

Skills

Leadership

Sales & Service

Teamwork

Customer Focus

Problem-Solving

Interpersonal Skills

Tools

POS systems

Job description

Join Spring Step Shoes as an Assistant Store Manager at San Marcos Premium Outlets!

Since 1991, Spring Footwear has made a difference in the lives of consumers who rely on our brands for comfort and style. Product innovation, quality, value, and flexibility are the cornerstones of our success. This commitment is reflected in our mission:

"To develop successful partnerships by creating and delivering the best quality, value, product, and service every day!"

We are currently hiring an Assistant Store Manager to help lead our retail store at San Marcos Premium Outlets in San Marcos, Texas. As a key member of the store leadership team, you will support the Store Manager in driving sales, delivering exceptional customer service, and representing the Spring Step brand with integrity and enthusiasm.

Position Overview:

The Assistant Store Manager partners closely with the Store Manager to oversee the day-to-day operations of the store. This role plays a critical part in driving sales, developing associates, delivering an exceptional customer experience, and ensuring operational excellence. In the Store Manager's absence, you will assume leadership of the store and maintain the highest standards of performance.

Core Responsibilities:

• Leadership & Culture: Partner with store leadership to foster a positive and results-driven culture of sales and performance for all associates.
• Sales & Customer Experience: Support a team-selling environment that benefits the Spring Step brand, associates, and customers alike.
• Team Development: Participate in all aspects of store recruitment, focusing on retaining and developing top talent for the store.
• Training & Coaching: Teach, coach, and train store associates within the guidelines set by the Store Manager and field leadership.
• Performance Management: Take responsibility for performance management and employee relations issues within the store in the absence of the Store Manager.
• Merchandising & Marketing: Ensure proper merchandising of products per company directives and assist in executing marketing initiatives and store displays.
• Customer Service Excellence: Provide world-class customer service and instill a customer-first attitude within the store’s sales team.
• Operational Oversight: Oversee store asset security through adherence to risk management policies, including daily bank deposits, opening and closing procedures, inventory management, and compliance with store balances.

Key Outputs/Results:

• Sales Culture: Drive a sales culture by using incentives, effective communication, and consistent brand promotion.
• Staffing & Scheduling: Use daily productivity targets to ensure appropriate staffing levels in the store and communicate goals clearly to all associates.
• Loss Prevention & Security: Ensure store asset security through strict adherence to risk management policies, including daily bank deposits, opening and closing procedures, stock counts, and inventory management.

Essential Knowledge, Experience & Competencies:

• Industry Knowledge: Knowledge of the footwear or fashion industry and retail sector is a plus.
• Experience: At least 1 year of prior retail experience in a sales-driven environment.
• Sales & Service: Proven track record in sales and service execution.
• Technology Proficiency: Proficiency with basic software and experience using POS systems.
• Problem-Solving: Strong problem-solving ability with a focus on delivering excellent customer service.
• Physical Requirements: Ability to lift up to 40 pounds and climb an 8-foot ladder. Ability to stand for long periods and bend as necessary.
• Flexibility: Must be willing to work a flexible schedule, including nights, weekends, and holidays.
• Interpersonal Skills: Values people and engages positively with others, forming strong connections both inside and outside the organization.
• Customer Focus: Strives to exceed customer expectations with a customer-first mindset.
• Teamwork: Demonstrates a desire to work cooperatively with others in a team-oriented environment.
• Leadership: Motivates, inspires, and creates a productive, positive culture in which employees want to do their best.

We Offer:

• Competitive Wages & Benefits
• Profit-Sharing Program
• Growth Opportunities

Location: Spring Step Shoes – San Marcos Premium Outlets

If you're passionate about retail leadership, customer service, and developing high-performing teams, we'd love to hear from you. Join Spring Step Shoes and help create an outstanding shopping experience while growing your career with a company built on comfort, quality, and style.