ASSISTANT STORE MANAGER

Brunello Cucinelli; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

401(k) plan

Paid holidays

Paid time off

Career development opportunities

Job summary

Brunello Cucinelli in San Francisco is seeking an Assistant Store Manager to lead the sales team and deliver exceptional customer experiences while supporting the Store Manager in achieving sales and operational goals.

You will drive client relationships, oversee staff training, and ensure top-tier service. The role requires leadership in a luxury environment, strong communication, and the ability to manage evolving store priorities with grace.

Qualifications

• High school diploma required; College degree preferred.
• 3-4 years’ experience in luxury environment.
• Proven ability to meet business goals by driving results through store team.
• Existing client book or ability to network and cultivate clients.
• Strong verbal and written communication skills.
• Proficient with POS systems and Microsoft Office Suite; Outlook and Excel.
• Able to stand for long hours and lift up to 40 pounds.
• Availability to work a varied schedule including nights and weekends.

Responsibilities

• Maximize selling opportunities to achieve and exceed sales goals for the business.
• Lead and motivate sales team to provide the highest level of customer service.
• Provide industry-leading service building guest loyalty through in-store experience.
• Develop events/networking opportunities to grow local customer base.
• Demonstrate product knowledge and use resources to deepen understanding of products.
• Oversee client relationship resources to provide personal assistance to customers.
• Collaborate with Store Manager to monitor client interactions and tailor experiences.
• Coordinate staff training to enhance product competency, service, and stock management.
• Complete operational tasks including opening/closing and daily duties.
• Assign and prioritize tasks and staff activities each day.
• Maintain visual merchandising standards and assist with floor sets.
• In Store Manager's absence, make decisions impacting the business.
• Communicate store objectives and priorities clearly to the team.
• Monitor performance and participate in year-end evaluations with the Store Manager.
• Act as a brand ambassador embodying brand philosophy and lifestyle.
• Build relationships with other stores and Corporate Partners.
• Follow policy and seek guidance when unclear.
• Support onboarding of new staff to the team.
• Be accountable as SME and point of contact for corporate partners.

Skills

Communication

Leadership

Client relationship

Sales results

POS proficiency

Education

High school diploma

College degree preferred

Tools

POS systems

Microsoft Excel

Microsoft Outlook

Job description

Who you are:

Reporting to the Store Manager, the ASM, functions as an ambassador of the brand while leading the sales team to offer an exceptional customer experience and meet sales and operational objectives in store. The ASM is accountable for leading their department while supporting the Store Manager in ensuring a highly productive work environment, supporting the overall people management initiatives of the business, and in the absence of the Store Manager, they are responsible for the success of the business.

Role responsibilities:

• Maximize all selling opportunities to achieve (and exceed) individual sales goals and department sales goals for the business

• Manage and motivate sales team to provide the highest level of customer service in order to achieve maximum sales results

• Provide industry leading customer service building guest loyalty through in-store experience.

• Develop events/networking opportunities that will continue to grow customer base, with particular emphasis placed on building local market

• Continuously demonstrate product knowledge to enhance sales, use company-provided resources to deepen understanding of product assortment.

• Manage and assist associates with the use of all client relationship resources ( training tools, client books, etc.) to provide personal assistance to customers

• In connection with Store Manager, oversees, observes, and gives feedback on client interactions ensuring that each ambassador provides a tailored, personal, and memorable experience aimed at growing client retention.

• In connection with Store Manager, coordinate staff training programs to enhance product competency, customer service, sales technique, stock management and ensure these tasks are performed in an efficient and effective manner.

• Complete Operational objectives, opening and closing the store, and other tasks as assigned by Store Manager.

• Assign and prioritize tasks and staff activities each day.

• Ensure visual merchandising standards are maintained throughout the day, assist with floor sets and moves as needed.

• In absence of Store Manager: make decisions that have a positive impact on the business.

• Professionally communicate Store/Company objectives priorities, and initiatives to team members.

• In connection with Store Manager, monitor the performance of each sales associate and assess their contribution to store revenues. Carry out year-end staff evaluations in partnership with Store Manager.

• Act as a brand ambassador emulating the brand aesthetic and embodying a strong sense of brand philosophy and lifestyle.

• Build effective working relationships with colleagues in our other stores and Corporate Partners.

• Follow all company policy and procedure and seek guidance when items are unclear.

• Supports Store manager with onboarding new staff to team.

• Be accountable for all responsibilities, serving as a subject matter expert and point of contact for corporate partners.

Qualifications:

• High school diploma required; College degree preferred.

• 3-4 years’ Experience in equivalent role in Luxury Environment

• Proven ability to meet business goals by driving results through store team.

• Existing client book or demonstratable ability to network and cultivate clients.

• Strong verbal and written communication skills.

• Proficient with POS systems and Microsoft Office Suite; Outlook and Excel.

• Proven ability to meet business goals by driving results through store team.

• Ability to stand for multiple hours continuously and lift up to 40 pounds without assistance.

• Availability to work a varied schedule each week including nights and weekends.

EEOC

Brunello Cucinelli is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Pursuant to the California Pay Transparency Law, the base salary for this position ranges from $90-120k. Compensation decisions are based on a variety of factors, including but not limited to relevant skills, training, years of experience related to the role, education, and internal organizational considerations. Compensation may be discussed transparently during the interview process. In addition to base compensation, Brunello Cucinelli offers a competitive benefits package, which includes health and dental insurance, life insurance, disability insurance, a 401(k) plan, paid holidays, a generous paid time‑off policy, and career development opportunities within a dynamic team.