Assistant Store Manager

Cloverkey LLC; Providence (RI); On-site; USD 42,000 - 54,000; Full time

Job summary

Cloverkey is seeking a motivated Assistant Store Manager to lead one hospital gift shop and support the Store Manager in daily operations. You will provide leadership, deliver outstanding service, and help ensure an exceptional experience for patients, families, visitors, and hospital staff.

As a valued leader, you will step in during shifts, oversee cash handling, and collaborate on merchandising, training, and team performance while upholding hospital onboarding requirements.

Qualifications

• High school diploma or equivalent.
• 1+ years of retail experience.
• Previous cash handling experience preferred.
• Basic computer and POS system experience.
• Previous leadership or supervisory experience is a plus.

Responsibilities

• Support daily operation of the gift shop and lead assigned shifts.
• Deliver exceptional customer service and assist with purchases.
• Drive sales through merchandising, promotions, and team performance.
• Assist with training, coaching, and developing team members.
• Maintain a clean, welcoming store environment.
• Ensure compliance with company policies, hospital requirements, and standards.
• Assist with inventory management, receiving shipments, and merchandising.
• Process sales transactions and supervise cash handling.
• Perform opening and closing duties and secure the store.
• In the Store Manager's absence, oversee operations and staffing.

Skills

Leadership

Customer service

Cash handling

Merchandising

Inventory management

Training/coaching

POS system

Education

High school diploma or equivalent

Tools

POS system

Job description

Description

Join Our Team

We're looking for a motivated, customer-focused Assistant Store Manager to help lead one of our hospital gift shops. In this role, you'll support the Store Manager in the day-to-day operation of the store, provide leadership to the team, and ensure an exceptional shopping experience for our customers. When the Store Manager is unavailable, you'll step into the leadership role and oversee all store operations.

• Position is for 35 hours a week.

At Cloverkey, we believe our work is about more than retail—it's about serving patients, families, visitors, and hospital staff during meaningful moments. We are committed to creating a positive, supportive workplace where our team members can grow, succeed, and make a difference every day.

Our team is guided by five core values: Excellence, Hustle, Integrity, Legacy, and Teamwork.

As a valued partner of the hospitals we serve, all candidates selected for employment must successfully complete any required hospital occupational health screenings and onboarding requirements before beginning work. Employment is contingent upon successfully meeting all applicable hospital onboarding and occupational health requirements.

Specifically for this position the required hospital testing is:

• Immunization Records (as listed below):
• MMR titers
• Tdap titers
• Varicella titers
• Tuberculosis Screening
• Influenza Vaccine

If you're passionate about customer service, enjoy leading by example, and want to make a positive impact every day, we'd love to have you join our team.

What You'll Do

• Support the daily operation of the gift shop and provide leadership during assigned shifts.
• Deliver exceptional customer service and assist customers with purchases and product recommendations.
• Help drive sales by supporting merchandising, promotions, and team performance.
• Assist with training, coaching, and developing team members.
• Maintain a clean, organized, and welcoming store environment.
• Ensure compliance with company policies, hospital requirements, and operational standards.
• Assist with inventory management, receiving shipments, and merchandising.
• Accurately process sales transactions and oversee cash handling procedures.
• Perform opening and closing responsibilities, including securing the store.
• In the absence of the Store Manager, oversee store operations, prepare bank deposits, and ensure the store is properly staffed.

Requirements

Qualifications

• High school diploma or equivalent required.
• One or more years of retail experience preferred.
• Previous cash handling experience preferred.
• Basic computer and point-of-sale (POS) system experience.
• Previous leadership or supervisory experience is a plus.

Knowledge, Skills & Abilities

• Strong customer service and communication skills.
• Ability to lead by example and support a positive team environment.
• Strong organizational and time management skills.
• Ability to multitask in a fast-paced retail environment.
• Basic math skills and cash handling accuracy.
• Ability to stand for extended periods and perform the physical requirements of the position.

Cloverkey is proud to be Equal Opportunity Employer. We are committed to creating an workplace where all employees and applicants are treated with dignity and respect. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.