Gift Shop Sales Associate - 127

Cloverkey LLC; Glenwood (TN); On-site; USD 1,515,000 - 2,066,000; Part time

Job summary

Cloverkey is a family-owned retailer serving hospital gift shops. We are seeking a part-time Sales Associate who delivers exceptional customer service and supports daily shop operations.

You will greet customers, assist with purchases, help meet sales goals, maintain a clean shop, and build relationships with hospital staff, volunteers, patients, and visitors. This role requires reliability, professionalism, and a service-first attitude.

Qualifications

• Basic math skills for processing transactions.
• Excellent phone etiquette and communication skills.
• Effective time management to prioritize tasks and meet deadlines.
• Strong sales skills with ability to upsell and cross-sell.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Deliver an exceptional customer experience by greeting customers and providing personalized service.
• Meet individual and store sales goals while contributing to overall performance.
• Maintain a clean, organized, and visually appealing gift shop reflecting merchandising standards.
• Process transactions accurately and handle cash, cards, and hospital charges.
• Balance and verify cash drawers at shift start/end and report discrepancies.
• Build positive relationships with hospital staff, volunteers, patients, and visitors.
• Understand daily store operations and contribute to a collaborative team environment.

Skills

Basic math

Phone etiquette

Time management

Sales skills

Multi-tasking

Stand for long

Customer rapport

Education

High School Diploma or equivalent

Job description

Description

Are you an individual who thrives on accountability, continuous improvement, and being empowered to contribute to your team?

Do you enjoy working in a fast-paced, purpose driven environment where your role directly impacts organizational success?

If you're ready for a high-impact role and want to help shape the future of a growing company, we want to hear from you.

Cloverkey is a trusted name in retail gift shops within hospital systems. As a family-owned business, we are built on values of hard work, integrity, and exceptional customer service. We are looking for a part-time Sales Associate who embodies these qualities and is ready to take our gift shop to the next level.

Our Sales Associates play key roles in creating an outstanding shopping experience by delivering exceptional customer service and supporting the daily operations of the gift shop. This position is responsible for helping customers, achieving store sales goals, maintaining a clean and inviting shopping environment, accurately processing transactions, and building positive relationships with hospital staff, volunteers, patients, and visitors. The ideal candidate is dependable, service-oriented, and committed to representing Cloverkey with professionalism and care.

As a valued partner of the hospitals we serve, all candidates selected for employment must successfully complete any required hospital occupational health screenings and onboarding requirements before beginning work. Employment is contingent upon successfully meeting all applicable hospital onboarding and occupational health requirements.

KEY RESPONSIBILITIES:

• Deliver an exceptional customer experience by warmly greeting every customer, providing personalized service, and inviting them to return.
• Meet individual and store sales goals while contributing to overall store performance.
• Maintain an organized, clean, and visually appealing gift shop that reflects Cloverkey merchandising standards and hospital infection prevention requirements.
• Accurately process customer transactions and handle cash, credit cards, payroll deductions, hospital charge accounts, and other approved payment methods.
• Balance and verify cash drawers at the beginning and end of each shift, following established cash handling procedures.
• Promptly report and document any cash discrepancies in accordance with company policy.
• Maintain reliable attendance, work scheduled shifts, and follow Cloverkey and hospital policies and professional appearance standards.
• Build positive relationships with hospital staff, volunteers, patients, and visitors while representing Cloverkey in a professional manner.
• Understand daily store operations and contribute to a collaborative team environment focused on excellent service and sales results.
• Demonstrate accountability, professionalism, and a commitment to continuous improvement as measured through individual and team performance.
• Other duties as assigned by Store Manager, Assistant Manager, District Manager or Corporate as needed (the above is not an all-inclusive list)

Requirements

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent
• Previous experience in gifts sales or a related field is preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of basic math skills for processing transactions
• Excellent phone etiquette and communication skills
• Effective time management skills to prioritize tasks and meet deadlines
• Strong sales skills with the ability to upsell and cross-sell products
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Ability to stand during scheduled shift
• Ability to build rapport with customers with strong customer service skills

Cloverkey is proud to be Equal Opportunity Employer. We are committed to creating an workplace where all employees and applicants are treated with dignity and respect. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.