Gift Shop Store Manager

Cloverkey LLC; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Cloverkey is partnering with HCA Houston Healthcare to recruit two Gift Shop Store Managers to lead hospital gift shops. You will drive sales, coach and develop the team, create a welcoming shopping experience, and build strong relationships with hospital partners.

Reporting to the hospital operations team, you will oversee daily store operations, merchandising, scheduling, cash handling, and compliance. If you have retail leadership experience, enjoy coaching others, and want to make a

Qualifications

• Previous retail store management experience required.
• Strong leadership and coaching abilities.
• Excellent customer service and communication skills.

Responsibilities

• Lead the daily operations of the gift shop.
• Drive sales performance while communicating goals and results with your team.
• Recruit, train, coach, and develop store team members.
• Create employee schedules that provide excellent customer service while managing labor costs.
• Maintain a clean, organized, and welcoming store environment.
• Execute visual merchandising, product displays, and seasonal promotions.
• Ensure compliance with company policies, hospital requirements, and infection prevention standards.
• Oversee cash handling, register reconciliation, bank deposits, and financial accountability.
• Deliver outstanding customer service and resolve customer concerns professionally.
• Build and maintain positive working relationships with hospital leadership, departments, and volunteers.

Skills

Retail leadership

Customer service

Team development

Scheduling

Communication

Cash handling

Problem solving

Education

High School Diploma or equivalent

Tools

POS systems

Job description

Description

Join Our Team

We're looking for an energetic, customer-focused Gift Shop Store Manager(s) to lead HCA Houston Healthcare hospital gift shops. In this role, you'll be responsible for driving sales, leading and developing your team, creating an exceptional shopping experience, and building strong relationships with our hospital partners. If you enjoy retail leadership, coaching others, and making a positive impact every day, we'd love to hear from you.

At Cloverkey, we believe the work we do is about more than retail—it's about serving patients, families, visitors, and hospital staff during meaningful moments. We are committed to creating a positive, supportive workplace where our team members can grow, succeed, and make a difference every day.

Our team is guided by five core values:

• Excellence – We take pride in delivering outstanding service and quality in everything we do.
• Hustle – We bring energy, initiative, and a strong work ethic to every shift.
• Integrity – We do the right thing, act with honesty, and earn the trust of those we serve.
• Legacy – We build lasting relationships and leave a positive impact on our customers, teammates, and hospital partners.
• Teamwork – We support one another, communicate openly, and work together to achieve shared success.

If you're passionate about leading people, delivering exceptional customer service, and making a positive impact, we'd love to have you join our team.

Choose the Option That Works Best for You

Option 1: Two Store Managers; 1 for each location below

• 31.25 hours per week
• Monday–Friday
• 7:45 a.m. – 2:00 p.m.
• One Store Manager assigned to each store
• Great opportunity for someone looking for a consistent weekday schedule

Option 2: One Dual Store Manager; oversee both locations below

• 40 hours per week
• Monday–Friday, 7:45 a.m. – 3:45 p.m.
• Responsible for overseeing and supporting both stores
• Ideal for an experienced manager who enjoys variety and leading across multiple locations

Hospital Gift Shop Locations:

• HCA Houston Healthcare West, 12141 Richmond Ave., Houston, TX 77082
• HCA Houston Healthcare Medical Center, 1313 Hermann Dr., Houston, TX 77004

Interested in joining our team? We’d love to hear from you!

As a valued partner of the hospitals we serve, all candidates selected for employment must successfully complete any required hospital occupational health screenings and onboarding requirements before beginning work. Employment is contingent upon successfully meeting all applicable hospital onboarding and occupational health requirements.

What You'll Do

• Lead the daily operations of the gift shop.
• Drive sales performance while communicating goals and results with your team.
• Recruit, train, coach, and develop store team members.
• Create employee schedules that provide excellent customer service while managing labor costs.
• Maintain a clean, organized, and welcoming store environment.
• Execute visual merchandising, product displays, and seasonal promotions.
• Ensure compliance with company policies, hospital requirements, and infection prevention standards.
• Oversee cash handling, register reconciliation, bank deposits, and financial accountability.
• Deliver outstanding customer service and resolve customer concerns professionally.
• Build and maintain positive working relationships with hospital leadership, departments, and volunteers.

Requirements

QUALIFICATIONS

• Previous retail store management experience required.
• Proven ability to lead, motivate, and develop a team.
• Strong customer service and communication skills.
• Comfortable handling cash and managing daily financial processes.
• Strong organizational and problem-solving abilities.
• Ability to multitask in a fast-paced retail environment.
• Basic math and computer skills.
• Ability to stand for extended periods and perform the physical requirements of a retail environment.
• High School Diploma or equivalent

KNOWLEDGE, SKILLS & ABILITIES

• Strong leadership and team development skills.
• Excellent customer service and communication skills.
• Ability to motivate others and build positive working relationships.
• Strong organizational, time management, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of retail operations, cash handling, and merchandising.
• Basic math skills and proficiency with point-of-sale (POS) systems.
• Ability to analyze sales performance and drive business results.
• Ability to stand for extended periods and perform the physical requirements of the position.

Cloverkey is proud to be Equal Opportunity Employer. We are committed to creating an workplace where all employees and applicants are treated with dignity and respect. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.