Assistant Store Manager

Princeton University Store, LLC; Princeton (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

An innovative and customer-focused opportunity awaits at a modern retail destination. As an Assistant Store Manager, you'll lead daily operations, enhance customer experiences, and support e-commerce initiatives. This role is perfect for recent graduates or experienced retail supervisors eager to learn and contribute to a dynamic team. Join a community-focused organization that values leadership, collaboration, and exceptional service, while gaining exposure to both in-store and online retail operations. If you're ready to make an impact in a fast-paced environment, this position is for you!

Qualifications

• 1-3 years of retail and customer service experience preferred.
• Strong leadership skills and reliability are essential.

Responsibilities

• Lead daily operations and ensure cash wrap controls.
• Deliver exceptional customer service across all channels.

Skills

Customer Service

Leadership

Communication

Problem-Solving

Retail Operations

Education

Bachelor's Degree

Tools

Microsoft Office

POS Systems

Inventory Management Systems

E-Commerce Platforms

Job description

Position Overview

The Princeton University Store has proudly served our community since 1905. As we evolve into a modern, omni-channel retail destination, we are seeking an innovative and customer-focused Assistant Store Manager. This role is ideal for a recent college graduate or an experienced retail supervisor who is ready to learn, lead, and contribute to our integrated operations—both in-store and online.

Key Responsibilities

1. Leadership & Daily Operations:
   • Act as the key operational leader in the absence of the Store Manager.
   • Perform opening and closing procedures and ensure robust cash wrap controls.
   • Delegate daily tasks effectively, setting clear expectations for in-store and e-commerce teams.
2. Customer Experience & Omni-Channel Integration:
   • Deliver exceptional, consistent customer service across all channels by greeting guests, understanding their needs, and providing expert assistance.
   • Support initiatives that integrate digital and physical shopping experiences.
   • Act as a brand ambassador by sharing coop membership benefits and ensuring customers are informed about exclusive offers.
3. Reporting & Communication:
   • Run and analyze daily/weekly performance reports, offering insights to improve both in-store and online operations.
   • Communicate daily updates effectively through both written and verbal channels, leveraging collaboration tools like Microsoft Teams.
4. Team Support & Conflict Resolution:
   • Provide strong team leadership and coaching, supporting the development of both new and experienced associates.
   • Resolve staff and customer issues with professionalism and empathy, fostering a positive, customer-centric environment.
5. Operational & Merchandising Collaboration:
   • Assist with operations, merchandising, and visual displays, gaining exposure to the full merchandising cycle—from in-store displays to digital presentation.
   • Maintain sales floor standards through efficient stock management and merchandising aligned with promotions.
6. Technical & E-Commerce Proficiency:
   • Support e-commerce initiatives by ensuring product data, imagery, and descriptions are accurate and engaging.
   • Adapt to new technologies and systems as part of the store’s digital transformation.

Qualifications

• Bachelor’s degree preferred, with 1-3 years of retail and customer service experience in mall or specialty stores.
• Demonstrated reliability and strong leadership skills.
• Proficiency with Microsoft Office; familiarity with omnichannel retail systems (e.g., POS, inventory management, e-commerce platforms) is a plus.
• Excellent interpersonal, communication, and problem-solving skills.
• A proactive mindset with the ability to thrive in a fast-paced, evolving retail environment.