Assistant Store Manager

Genuine Parts Company; Portsmouth (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Assistant Store Manager to lead a passionate team in delivering exceptional customer service. This role offers the chance to grow your career while managing store operations, driving sales, and fostering a culture of engagement. Join a stable company with outstanding health benefits and a supportive environment, where your contributions will help build lasting customer relationships and enhance the overall store experience. If you thrive in fast-paced settings and have a passion for the automotive industry, this opportunity is perfect for you.

Benefits

Outstanding health benefits

401K

Ongoing development opportunities

Supportive company culture

Qualifications

• High school diploma or equivalent; technical courses preferred.
• Experience in automotive service or willingness to learn.

Responsibilities

• Lead a successful team and manage store operations.
• Drive customer service and sales growth.

Skills

Customer Service

Leadership

Inventory Management

Automotive Knowledge

Education

High School Diploma

Technical or Trade School Courses

Tools

Inventory Management Systems

Job description

Imagine the position to use your automotive or customer service expertise with both our wholesale and retail customers on a daily basis, serve as a leader to your teammates, and lead NAPA to be the dominant parts supplier in the market. If this sounds like you, NAPA is looking for a passionate Assistant Store Manager. This is the right opportunity for you if you :

Responsibilities

• Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability
• Know how to provide daily leadership and create and sustain a culture of employee engagement
• Know the importance of partnering with your teammates in order to drive company owned store initiatives
• Care about people and profit
• Want to join a team where you can learn and grow your career the opportunities are endless!

A Day in the life :

• Lead a successful team, support the store manager, and manage in our fast-paced retail stores
• Manage store operations to maximize sales, profits and customer service
• Build, coach, train and engage crew team to deliver superior levels of customer care and business results
• Inventory protection, asset management, operational and safety issues
• Overall cleanliness and readiness of delivery vehicles, sales floor, stock room and outside areas
• Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures
• Grow customer relationships, help with sales / service questions, and ensure a positive experience both in the store and on the phone

Qualifications

• High school diploma or equivalent. Technical or trade school courses or degree completion
• Experience in the automotive after-market service industry or hobby / DIY world, or at least the willingness to learn all things automotive
• Passion for delivering customer care and building long term relationships
• Thrive off of working in a very fast paced and complex environment
• Knowledge of cataloging and / or inventory management systems
• Ability to lift 60lbs in some situations

And if you have this, even better :

• Background and / or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
• Experience in a parts store, auction, retail store, auto body / collision, or fast food / restaurant / convenience store management experience
• Entirely customer-centric (external / internal)
• ASE Certifications
• NAPA Know How

Why NAPA may be the right place for you :

• Outstanding health benefits and 401K
• Stable company. Fortune 200 with a family feel
• Company Culture that works hard, yet takes care of employees
• Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team

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Assistant Store Manager • Portsmouth Heights, Virginia