Assistant Store Manager

The Buckle, Inc.; Pineville (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Assistant in Training (AIT) and Assistant Manager to enhance the shopping experience for guests. This role involves various responsibilities, including sales generation, team leadership, and operational tasks. The ideal candidate will be customer-focused, possess strong sales techniques, and be capable of motivating teammates. With opportunities for growth and development, this position is perfect for those looking to advance their careers in retail management. Join a vibrant team dedicated to creating memorable shopping experiences and driving sales success!

Benefits

Insurance

Paid Time Off

401(k) Retirement Plan

Performance Bonuses

Employee Assistance Program

Qualifications

• High school diploma or GED required.
• 1-3 months related retail experience preferred.

Responsibilities

• Provide exceptional customer service and assist guests with their needs.
• Train and motivate new teammates to meet sales goals.
• Maintain store operations and ensure a clean shopping environment.

Skills

Customer Service

Sales Techniques

Team Leadership

Product Knowledge

Education

High School Diploma or GED

Job description

423 PINEVILLE, NC
Carolina Place Mall
11025 CAROLINA PLACE PKWY
STE C17
PINEVILLE, NC 28134, USA

The Assistant in Training (AIT) and Assistant Manager position’s primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” Additionally, AIT and Assistant Managers perform a variety of sales, merchandising and operational tasks assigned by store management (e.g., cashiering, merchandise display and pulls, register procedures, and routine cleaning). They work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates, and provide leadership. The AIT and Assistant Manager will also share responsibility for training and motivating Teammates and act as the Store Manager in their absence. The Assistant Manager position is a progression from the AIT position, including additional high-level duties specific to that role, though most responsibilities are shared.

Essential Duties and Responsibilities

This description outlines the general nature and level of work performed by Teammates in this role. It is not exhaustive. To succeed, individuals must perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

Sales Generation and Guest Service

• Greet Guests warmly and consistently provide legendary service
• Answer questions about store and merchandise confidently
• Help Guests locate and select merchandise based on their needs
• Anticipate Guest needs and suggest additional items to enhance their experience
• Demonstrate product knowledge and share sales education with the team
• Stay informed about current sales, promotions, policies, and security practices
• Maintain personal sales goals and contribute to team goals using the Sales Presentation Guide (SPG)
• Provide excellent service across all store areas: Front 5, sales floor, fitting rooms, and register
• Be knowledgeable about exchange and return procedures and turn them into showmanship opportunities
• Utilize the SPG daily to meet sales targets
• Achieve or exceed performance standards for business builders and guest loyalty programs
• Explore ways to expand Guest selection via inventory tools and apps
• Build and maintain strong Guest relationships to develop a client base
• Lead by example with showmanship, customer service, and attentiveness
• Recognize Guest Loyalty levels and communicate with the team
• Ask business-driven questions to Managers, Team Leaders, and Teammates
• Be coachable and open to feedback to improve sales techniques
• Maintain leadership actions and high standards independently
• Collaborate with the Store Manager on sales goals and store performance ownership
• Demonstrate passion for product education and showmanship to drive results

Teammate Recruiting, Training, and Development

• Identify recruiting opportunities using various tools and referrals
• Build relationships through Guest Loyalty and Guest Preferred programs
• Lead and motivate new Teammates, ensuring they meet sales and operational standards
• Create a positive store culture with a positive attitude
• Model and coach fashion trends and store standards
• Participate in daily setup, training, and reviews using the Performance Tracker
• Motivate Teammates to complete daily tasks
• Demonstrate denim fit and showmanship expertise to Teammates and Guests
• Develop results within your department, balancing all actions and tracking progress
• Execute departmental calendars and delegate tasks accordingly
• Engage Guests with product demonstrations
• Maintain effective communication and update the team regularly
• Remember and use Guest names effectively
• Understand merchandise for both Gals and Guys’ sections to benefit the team and Guests
• Assist in selecting store education focus and delegate accordingly
• Support all store segments to meet business goals
• Assist in recruiting and onboarding new staff
• Explain pay and benefits to Teammates
• Maintain updated contact lists and recruit top talent
• Train and coach on the leadership playbook and store characteristics
• Identify and address Teammate training needs
• Own product zones and execute zone ownership with specific learning goals
• Implement new tools and videos related to zone ownership
• Delegate and review visual standards and merchandising standards
• Recognize merchandising opportunities and communicate improvements
• Conduct store tours and ensure freight and displays are well-managed
• Use the Performance Tracker to improve store performance and visual standards

Operations

• Work flexible hours including weekends, holidays, and special sale days
• Use planners and checklists for opening and closing procedures
• Recognize and prevent security risks and thefts
• Follow Loss Prevention guidelines and POS procedures
• Handle calls professionally from Corporate Office
• Maintain a positive attitude in challenging situations
• Follow policies on payments, returns, exchanges, and Loss Prevention
• Navigate and utilize store tools effectively
• Complete scheduled shifts and cover when needed
• Keep the store clean, organized, and shoppable
• Report merchandise concerns and policy violations promptly
• Ensure all new hire paperwork is completed accurately
• Assist in merchandise markdowns, freight, recalls, and RTVs
• Build relationships with Corporate Departments for smooth operations
• Monitor inventory supplies and handle emergencies in the absence of the Store Manager

Leadership and Supervisory Responsibilities

• Provide and receive feedback professionally
• Support leadership development
• Foster a positive, professional relationship with all Teammates
• Conduct interviews and support team growth
• Overcome objections and problem solve effectively
• Self-educate on company tools and share knowledge
• Support Buckle’s Commitment to Success
• Travel as needed within the district
• Handle schedule changes professionally
• Perform job duties with high customer service standards and team spirit
• Undertake special projects and other duties as assigned

Qualifications

High school diploma or GED, or 1-3 months related retail experience or equivalent.

Benefits

• Insurance
• Savings and Spending Accounts
• Paid Time Off
• 401(k) Retirement Plan
• Performance Bonuses
• Leave Options
• Employee Assistance Program

Additional Qualifications

• Relocation may be required
• No visa sponsorship available
• Ability to operate a vehicle and travel, including overnight stays

Physical Demands

Requires standing, walking, handling, reaching, climbing, stooping, and lifting up to 50 lbs. Specific vision abilities are necessary. Work environment is a retail store with moderate noise levels.

EEO Statement

Buckle is committed to equal opportunity employment, hiring based on personal capabilities and qualifications without discrimination based on protected characteristics.