Assistant Store Manager

Weavers Way Co-op; Philadelphia (Philadelphia County); On-site; USD 48,000 - 65,000; Full time

Job summary

Weavers Way Co-op is seeking an energetic, community-oriented leader to join our Germantown team as Assistant Store Manager. This full-time role expects 40–45 hours per week with flexibility for evenings, weekends, and holidays.

You should have retail management or supervisory experience, strong people leadership skills, and a passion for exceptional customer service. In this role you will oversee front-end operations, coach staff, maintain schedules, and ensure a positive checkout experience

Qualifications

• Demonstrated leadership experience including hiring, training, coaching, scheduling, and performance management of staff.
• Experience managing front-end operations and ensuring excellent customer service.
• Experience handling cash and operating POS systems.

Responsibilities

• Manage Front End Leads and ensure a positive checkout experience.
• Serve as Front End Lead as needed and cover lead shifts.
• Ensure front-end coverage and assist with scheduling.
• Develop and update front-end procedures and train staff.
• Maintain deposits and cash paperwork and reconcile cash at shift end.
• Partner with Store Manager to uphold exceptional customer service standards and contribute to store strategy.

Skills

Leadership

Hiring & Training

Scheduling

Staff Coaching

Performance Management

Cash Handling

POS Systems

Customer Service

Communication

Tools

POS systems

Job description

Description

Welcome to Weavers Way Co-op!

Weavers Way is a not-for-profit organization that’s doing things differently to support our local community. As a member-owned co-op, we don’t exist just to make money. Weavers Way operates on a triple bottom line philosophy known as People-Planet-Profit - which means every action we take, we strive to benefit people (our community, employees, and local vendors), planet (we strive to be one of the most sustainable places around!), and profit (so we can support our team members and operate as a business). By joining us, you’re helping us fulfill our mission of keeping dollars in our local community, supporting over 300 local food vendors, and being a part of strengthening and enriching the people and planet around us.

Help Lead a Community-Owned Grocery as Our Assistant Store Manager

Weavers Way Co-op is seeking an energetic, community-oriented, and experienced leader to join our Germantown team as Assistant Store Manager (ASM). This full-time, exempt position typically works 40-45 hours per week and requires a flexible schedule, including evenings, weekends, and occasional holidays as needed. If you have retail management or supervisory experience, strong people leadership skills, and a passion for exceptional customer service, we'd love to hear from you.

Responsibilities

• Manage Front End Leads and ensure a positive checkout experience.
• Serve as Front End Lead as needed.
• Ensure lead coverage and take ownership of one to two lead shifts.
• Ensure adequate front-end coverage and support store scheduling.
• Develop and update front-end procedures, train staff, and maintain schedules based on store needs.
• Keep cashiers informed of store and membership policy updates.
• Operate registers accurately and follow all cash-handling procedures.
• Provide register overrides and cashier support during peak periods.
• Ensure timely, accurate deposits, reconciliations, and cash paperwork.
• Partner with the Store Manager to uphold exceptional customer service standards.
• Model excellent service and foster a positive customer experience.
• Resolve escalated customer concerns promptly and professionally.
• Coach staff to deliver consistently high-quality service.
• Coach, train, evaluate, and support staff performance in accordance with personnel policies.
• Conduct quarterly succession planning with the Store Manager.
• Attend and support regular departmental meetings.
• Monitor sales-floor conditions and coordinate prompt resolution of stock and operational issues.
• Oversee promotional displays, merchandising transitions, and signage.
• Maintain clean, orderly, and compliant work areas and aisles.
• Support facility standards and upkeep.
• Implement and uphold co-op policies and procedures.
• Follow all Weavers Way policies and procedures.
• Partner with the Store Manager on profit-and-loss performance and sales opportunities.
• Contribute to leadership meetings and the co-op’s strategic direction.
• Perform other duties as assigned by store manager.

Requirements

• Demonstrated commitment to the mission, values, and goals of Weavers Way Co-op.
• Must be, or be willing to become upon hire, a member in good standing of Weavers Way Co-op.
• Proven leadership experience, including hiring, training, coaching, scheduling, and performance management of staff.
• Ability to work independently, exercise sound judgment, and make effective decisions when needed.
• Ability to work effectively both independently and as part of a collaborative team.
• Previous experience in grocery, retail, customer service, or a related environment preferred.
• Experience handling cash and operating point-of-sale (POS) systems.
• Excellent verbal and interpersonal communication skills.
• Strong attention to detail and organizational skills.
• Demonstrated ability to prioritize tasks, multitask, and adapt in a fast-paced environment.
• Ability to consistently lift and carry items weighing up to 10 pounds.
• Ability to remain standing for extended periods, up to 8 hours per shift.
• Ability to perform the essential functions of the position with or without reasonable accommodation.
• Flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays as needed