Assistant Store Manager, Floater

Community Aid Inc; Hanover, York (York County, York County); On-site; USD 55,000 - 70,000; Full time

Job summary

CommunityAid in Hanover, PA seeks an ASM Floater to develop store leadership, support succession planning, and cover PTO across locations. This full-time role travels between stores to assist management and ensure consistent customer experiences while driving retail profitability.

The position requires strong supervision, cash handling oversight, staff training, and adherence to policies. A 2-year degree is preferred, with up to 50% travel, and a compensation range of $55,000 to $70,000 plus

Qualifications

• High School diploma or equivalent required.
• Associate or bachelor’s degree related to business management preferred.

Responsibilities

• Oversee store operations at assigned location and collaborate with management to meet operational goals.
• Lead customer service excellence and handle escalations to ensure a positive shopping experience.

Skills

Leadership

Communication

Emotional intelligence

Time management

Education

High School diploma or equivalent

Associate or bachelor’s degree in business management preferred

Job description

Job Details: Job Location: Hanover - Hanover, PA 17331, Position Type: Full Time, Education Level: 2 Year Degree, Salary Range: $55,000.00 - $70,000.00 Salary, Travel Percentage: Up to 50% , Job Shift: Any, Job Category: Retail, PURPOSE OF THE ROLE:

The ASM Floater is a management development opportunity connected to expanding store leadership capabilities and succession planning for Store Management or other CommunityAid leadership roles. This position is expected to travel to all our locations to support store management through training, development, and to cover PTO or Call Off’s as needed. They will provide oversight into the assigned location for the full range of Assistant Store Manager activities, resulting in positive experiences for both employees and customers as well as retail profitability, all in a manner consistent with our Mission and Values. The ASM Floater sets expectations for the proper execution of policies and procedures and respond as appropriate to employee performance. Our culture assumes we can count on one another, engage with respect and professionalism in alignment with our core behaviors, and continue our exceptional tradition of serving the public and our partners through teamwork and cooperation.

KEY AREAS OF RESPONSIBILITY:

• Location Flexibility

  This position will travel between all CommunityAid locations to support stores to meet operational goals and objectives. Travel assignments will be given by a Regional Manager and/or Director of Operations.

• Operational Oversight-
  • Retail
    • Customer Service:
      • Oversees interactions at the front-end area of the sales floor to ensure and promote a consistent positive shopping experience and to deter theft.
      • Handles customer complaints promptly and professionally.
    • Cash Handling:
      • Trains the Retail Floor Supervisor and Front End Trainer on cash handling procedures including counting cash drawers, reconciliation, deposits, and bank runs, while maintaining the safe’s security.
      • Supervises cash management procedures, ensuring adherence for Retail staff, including the Retail Floor Supervisor, Retail Associates, and Front End or Retail Floor Trainers.
      • Oversees the delivery of training by the Front End Trainer, verifying it is executed efficiently and adheres to company policies and procedures.
    • Production
      • Monitors the quality of Production products prepared for the retail floor.
      • Adjusts pricing based on data provided by the Operations Manager.
      • Collaborates with store management to assess and address inventory and ragout trends.
      • Ensures Warehouse and Procurement inventory are completed following standard operating procedures.
      • Tracks production metrics, effectively communicating with Associates and Production Other Trainer, and collaborates with the team to consistently meet and exceed standards.
    • Conducts floor walk of all areas, sharing insights with Store Management to ensure alignment.
    • Takes responsibility for the overall function of the store when the Store Manager, Operations Manager, and Assistant Managers are not present.
• Staffing, Employee Training and Development-
  • Oversees associate staff at the location as assigned/needed.
  • Evaluates potential candidates for cultural alignment and position fit through phone interviews and on-site interviews.
  • Manages the selection and integration of new staff by adhering to company procedures.
  • Assists Store Management at the location with Associate training in their roles, responsibilities, company policies, procedures and best practices, including cross-training in other departments as needed.
  • Collaborates with the Operations Manager to ensure proper staffing levels in adherence with the labor model, including cross-training.
  • Communicates performance expectations, coaching for improvement and success and utilizes existing performance management tools to document conversations.
• Employee Engagement and Morale-
  • Promotes employee engagement through assisting with huddles and team meetings, one-on-one check-ins, special events, and prioritizing employee recognition.
• Compliance and Regulatory Activities-
  • Ensures compliance with all applicable state and federal laws, as well as CommunityAid policies and procedures, and ensures these are clearly communicated and followed by all associate staff.
• Facilities and Logistics Safety -
  • Maintains a safe environment for both employees and customers.
  • Ensures the cleanliness and organization in the office, warehouse, and retail floor areas.
  • Regularly monitors for safety, promptly addressing and taking measures to correct unsafe work conditions.
• Additional Duties or Responsibilities –
  • Performs additional duties and responsibilities as assigned by the Store Manager at the location and/or Regional Management.
  • Complies with all Company established policies and standards.

CORE COMPETENCIES:

• Embrace, exemplify, endorse, and teach CommunityAid’s 12 Core Behaviors
• Embrace and support CommunityAid’s Mission
• Expansive knowledge of retail operations and its integral relationship with warehouse operations
• Effective leadership skills, including leading teams
• Emotional intelligence and strong interpersonal relationship skills
• Excellent communication abilities with an emphasis on clarity and listening
• Strong critical thinking, problem-solving skills, and exercises sound judgement
• Maintains confidentiality
• Ability to organize and prioritize a variety of tasks while working within strict timeframes
• Ability to thrive in a fast-paced environment

QUALIFICATIONS:

• High School diploma or equivalent required
• Associate or bachelor’s degree related to business management preferred
• Minimum of one-year experience in a supervisory role within a comparable production, retail, or service-oriented business preferred
• Experience effectively managing in a fast-paced, professional work environment
• The ability to properly handle and maintain confidential information
• Flexibility with scheduling and availability to work evenings and weekends on a regular basis
• Proficient in reading, writing, and speaking English
• Must have a valid Driver’s License
• Must be eligible to work in the U.S without sponsorship
• Adherence to consistent attendance and weekly hours expectations based on full-time/part-time/seasonal non-exempt(hourly) status

PHYSICAL REQUIREMENTS:

• Ability to frequently lift and carry 21 to 35 pounds
• Ability to occasionally carry up to 50 pounds.
• Ability to push and pull up to 20 pounds.
• Ability to stand for extended periods.