Assistant Store Manager

Goodwill Omaha; Papillion (NE); On-site; USD 50,000 - 54,000; Full time

Job summary

Goodwill Omaha in Papillion is seeking a full-time Store Operations Manager Assistant to support daily store operations and advance the Goodwill Mission. You will work closely with the Store Manager to drive performance and deliver exceptional service.

You will recruit, hire, develop and supervise staff, manage cash handling and deposits, ensure donations are processed promptly, and maintain a safe, welcoming environment for customers and volunteers.

Qualifications

• Bachelor's degree in business, marketing, or related field preferred.
• Minimum 1 year of retail experience required.
• Minimum 1 year in a lead or supervisory capacity required.

Responsibilities

• Assist Store Manager in all facets of store operations.
• Recruit, hire, develop, supervise, schedule and evaluate store personnel.
• Provide on-the-job training and onboarding for staff.
• Maintain cash handling, deposits, and cash drawer reconciliation.
• Ensure donations are processed promptly and safely.
• Support loss prevention and merchandise organization.

Skills

Retail management

Customer service

Recruiting & selection

Training & coaching

Loss prevention

Education

Bachelor's degree in business, marketing, or related field

Job description

Department: Retail Operations

Work Location: Papillion

Employment Status: Full-Time

Salary Range: $50,000 + $1000 hiring bonus

Job Summary

Responsibilities include assisting the Store Manager in the management of all facets of store operations in support of the Goodwill Mission.

Essential Duties & Responsibilities

• Foster and maintain a positive store culture for employees, participants and customers
• Effectively recruit, hire, develop, supervise, schedule and evaluate store personnel; supervise volunteers
• Provide on-the-job training and onboarding for new and existing employees
• Complete daily breakdown audit, store bank deposit, and reconciling cash drawers
• Assure donations are processed within 24 hours of receipt
• Support all Mission-related programs in the retail store
• Ensure customers are treated in a fair, courteous, and efficient manner
• Maintain a safe working/shopping environment. Investigate and document all accidents/injuries/incidents
• Assist the Store Manager in maintaining an effective loss prevention program for the store
• Ensure adequate merchandise colorization and categorization of store inventory
• Create timely store sales events to achieve additional revenue
• Responsible for authorizing store discounts according to agency standards
• Ensure all store salvaging is completed in a timely and safe fashion
• Promote diversity in the work place through hiring practices with assistance from the Human Resources Department
• Meet or exceed the attendance expectations for this position
• Must be able to assist at other store locations
• Must be able to work all closing shifts
• Actively maintain a safe, healthy, and positive environment that promotes the physical and emotional well being of employees, customers, and participants
• Other duties as assigned

INDIVIDUAL DEVELOPMENT & PRODUCTIVITY

• Personally participate in ongoing cross training opportunities, education and development as well as supporting others in their efforts to develop.
• Working relationship with supervisor, co-workers, and inter-departmentally.
• Must have good supervisory and customer relations skills.
• Must have the ability to apply sound judgment and common sense across a variety of situations.
• Must have excellent verbal and written communication skills.

ORGANIZATIONAL DEVELOPMENT

• Educate customers and the community about the mission and vision of the organization.
• Demonstrate the Goodwill core values through actions and words.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/Or Experience

• Bachelor's degree in business, marketing, or related field preferred
• One (1) years’ experience in a retail setting required
• One (1) years’ experience in a lead or supervisory capacity required

CERTIFICATES, LICENSES, REGISTRATIONS

• None required

Knowledge, Skills And Abilities

• Must be able to work flexible hours as required in order to meet operational needs of the store.
• Must have good marketing and merchandising ability.
• Must have knowledge of clothing and fashion trends.
• Must be a self-starter.

PHYSICAL DEMANDS Medium

Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.

WORK ENVIRONMENT Moderate

Occasionally exposed to extreme atmospheric conditions (temperature, noise fumes, dust, etc.)