Assistant Store Manager

Sally Beauty Holdings, Inc; North Providence (RI); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in the beauty retail sector is seeking a Store Manager to lead and develop store associates, ensuring exceptional customer experiences and operational excellence. The ideal candidate will drive sales, manage inventory, and foster a positive work environment. This role requires strong leadership, communication skills, and a commitment to customer satisfaction. If you are passionate about retail and have a proven track record in management, we want to hear from you!

Qualifications

• 1+ year management experience preferred.
• 1+ years retail sales/customer service experience preferred.

Responsibilities

• Oversee store operations and ensure optimal customer experiences.
• Engage, train, and develop teams to achieve positive results.
• Manage inventory and ensure compliance with safety procedures.

Skills

Leadership

Communication

Customer-focused

Results-driven

Flexibility

Education

High School Diploma or equivalent

Job description

Store Managers are responsible for hiring, developing, and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and consistent accountability. Assistant Managers, as part of their development, support the Store Manager in all outlined areas and are responsible for all primary duties when the Store Manager is not present.

Primary Duties

1. Brand: Provides supervision and supports the planning of associates' daily goals and activities to deliver an exceptional client experience, maximizing sales/KPIs, and driving customer loyalty in assigned stores. Emphasizes both the in-store selling model and Omni-channel. Ensures all brand standards are met, such as merchandising, POGs, marketing, back rooms, dress code, etc. Acts as the main contact to resolve customer issues and concerns. Analyzes store trends and anticipates customer demands.
2. People: Engages, trains, and develops teams to achieve positive results. Uses internal hiring platforms and actively recruits to build a strong network of external candidates. Identifies strengths and opportunities for each associate and addresses them through coaching or counseling. Holds teams accountable to company policies and expectations. Maintains positive associate relations by resolving concerns and sharing relevant company information. Builds strong relationships with Store Manager peers. Maintains consistent communication with Assistant Managers and District Managers. Fosters an environment of diversity, inclusion, and belonging.
3. Operations: Ensures execution of all company processes through training, management, analysis, and continuous improvement. Supports digital strategies such as Omni-channel fulfillment (SFS / SDD / BOPIS). Manages inventory through ordering and shipment processing. Oversees payroll hours and schedules appropriately. Ensures correct execution of store opening and closing procedures. Completes company directives, projects, and assignments timely and accurately.
4. Safety / Loss Prevention: Maintains a safe environment for staff and customers, enforcing policies and procedures. Protects company assets by following inventory and cash control procedures related to shrink, damages, banking, etc. Utilizes reports, tools, and technology for analysis. Ensures compliance with HAZMAT training and execution.

Knowledge, Skills, Abilities, and Requirements

• High School Diploma or equivalent
• Must be 18 years or older
• Preferred: 1+ years retail sales/customer service experience
• Preferred: 1+ year management experience
• Ability to lead or support a team to meet business objectives
• Effective communication skills
• Flexibility to meet scheduling needs
• Cosmetology license is desirable but not required
• Passionate learner with a desire to grow and learn
• Flexible, agile, and adaptable to new circumstances and ambiguity
• Talent builder: capable of hiring, developing, motivating, and coaching talent
• Strong communication skills to foster an open, engaging environment
• Team builder: develops strong partnerships across levels and functions, values inclusion
• Customer-focused: understands and meets internal and external customer needs
• Results-driven: accountable, motivated, demonstrates grit and determination
• Strategic and big-picture thinker: demonstrates vision, adaptability, and innovation; evaluates options objectively

Control and Discretion

• Task level: High

Guidelines

• Adheres strictly to guidelines, interprets and adapts as needed, develops and implements new guidelines

Working Conditions / Physical Requirements

• Requires physical activity such as standing, walking, bending, crouching, reaching, lifting moderately heavy items; may work in multiple store locations.
• Environment involves typical safety precautions in retail and office settings, with adequate lighting, heating, and ventilation.