Assistant Store Manager

Mother's Market & Kitchen; Newport Beach (CA); On-site; USD 24,000 - 80,000; Full time

Job summary

A leading company in the grocery sector seeks an Assistant Store Manager to oversee operations and enhance customer service. The ideal candidate will have prior experience in a similar role, demonstrate strong leadership skills, and be proficient in English. This position offers competitive pay and opportunities for growth within the company.

Qualifications

• Prior experience as an assistant store manager or equivalent.
• Proficiency in English (reading and writing at an advanced level).
• Demonstrate leadership and customer service skills.

Responsibilities

• Oversee and assist in store and restaurant operations.
• Greet customers and maintain good customer relations.
• Develop and execute merchandising plans.

Skills

Leadership

Customer Service

Communication

Tools

Word

Excel

Outlook

Job description

Description

$24.50 hourly to $80,000 annually

JOB OVERVIEW

Under the supervision of the Store Manager, the Assistant Store Manager performs the following duties:

TYPICAL DUTIES & RESPONSIBILITIES

• Oversee, direct, and assist in store and restaurant operations
• Follow up on cashier settlements, store promotions, and shift coverage
• Communicate directly with department managers regarding their issues, concerns, and achievements
• Interact with personnel on HR matters such as scheduling, communication, and reviews
• Walk the sales floor to monitor and interact with customers and employees
• Greet customers and maintain good customer relations regarding inquiries, compliments, complaints, and special requests
• Review daily sales and monitor labor costs
• Coordinate training schedules for new hires with department managers for optimal instruction
• Read and respond to managerial reports, relaying important information to relevant staff
• Identify areas for service improvement and implement processes or changes accordingly
• Conduct daily visual inspections of the premises and consult staff about the facility's condition
• Ensure safety and security of the store and staff
• Lead staff efforts to ensure productivity and high-quality customer service
• Report malfunctioning equipment to the appropriate personnel
• Develop and execute merchandising plans, including attractive displays and promotional activities
• Support the Store Manager in strategy execution to enhance product placement and appearance
• Perform staff duties when necessary
• Act as a role model, fostering a positive attitude among employees
• Write incident reports for accidents or injuries and follow company procedures
• Handle emergencies, crises, and daily problems within the store
• Develop future leaders and ensure employee training

QUALIFICATION GUIDELINES

Experience

• Prior experience as an assistant store manager, department manager, or equivalent

Knowledge of

• Proficiency in English (reading and writing at an advanced level)
• Computer skills (Word, Excel, Outlook), excellent customer service, and basic math proficiency

Abilities

• Demonstrate leadership and customer service skills
• Model excellent service and hold staff accountable
• Be prepared to cover breaks as needed
• Place service calls and coordinate with vendors and contractors

Physical Requirements/Working Conditions:

• Lift groceries, bulk items, produce up to 100 times daily
• Carry items from carts or dollies to shelves (<3 ft.)
• Push/pull carts, dollies, electric pallet jacks
• Stand, walk, bend, and twist frequently
• Lift up to 50 lbs. regularly

Special Requirements:

• Availability for various shifts as needed
• Willingness to work at all store locations as required

This description outlines the general requirements for the role. Other duties may be assigned by leadership.

Mother’s Market is an equal opportunity employer, providing fair employment practices regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or other protected characteristics.