Assistant Store Manager

Sézane; New York (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Salary: $75,000 annually

Competitive benefits package

Job summary

Sézane in New York's Upper East Side is seeking an Assistant Store Manager to lead a team of ambassadors and deliver an outstanding customer experience. You will drive store performance, oversee daily operations, and ensure brand standards across in-store and online channels.

Responsibilities include team development, customer relationship management, and collaboration with marketing on in-store events, ensuring a cohesive Sézane brand presence in a premier NYC location.

Qualifications

• Experience leading a retail team to deliver exceptional customer experiences.
• Proven ability to coach and develop sales staff.
• Ability to manage store operations and maintain brand standards.

Responsibilities

• Lead and develop a team of sales associates in the Upper East Side boutique.
• Drive customer satisfaction and loyalty through excellent service.
• Oversee in-store merchandising, events, and omni-channel initiatives.
• Collaborate with head office on brand guidelines and campaigns.

Skills

Customer experience

Team leadership

Store operations

Brand alignment

Job description

"I've had the joy of building Sézane alongside you - the first French fashion brand born online, rooted in quality, creativity, and intention. To tell the story of Sézane is to retrace more than 20 years of defining adventures and bold decisions: choosing to do things differently, choosing people, choosing to act, and above all, choosing to trust in one's convictions - even when that means rethinking what we thought we knew. Sézane is more than a fashion brand. It's a story of life - mine, yours, and all those who shape it every day." – Morgane Sezalory, Founder & CEO.

To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be.

Care to imagine what comes next with us? We can't wait to hear from you!

We are seeking the talents of a Assistant Store Manager to contribute to the next chapter of Sézane's journey. The position is based in Upper East Side in New York, NY.

Requirements

• Ensure a unique customer experience within your boutique
• Animate the customer journey by relying on a team of ambassadors
• Optimize the quality of the service at each stage of the customer journey
• Convey information and promote personalization services to advisors and customers
• Embody brand values and ensure an omni-channel experience at all times
• Manage customer satisfaction using various tools, implementing dedicated action plans
• Develop customer loyalty and along with creating new relationships
• Explore the customer database (clienteling and management of dissatisfaction)
• Recruit, retain and follow up of all team members

Additional Responsibilities Include

Operational Marketing

• Guarantee the performance of the apartment through animations or events
• Deploy and supervise all programming while ensuring compliance with the image and guidelines transmitted by the head office marketing team

Managing and developing your team

• Lead and develop a team of sales advisors
• Manage your team by motivating them and creating a positive and harmonious work environment
• Foster cooperation within the team and between team leaders
• Integrate new employees
• Supervise and increase the skills of your team through floor coaching, feedback and annual performance interviews.
• Propose and set up, in conjunction with the training manager, continuing education and coaching courses for sales advisers.
• Demonstrate managerial courage to support its employees
• Disseminate and circulate information
• Have a 360 vision: ensure that you always optimize your team organization in a process of continuous improvement

Guarantee the brand image

• Ensure proper maintenance of the apartment
• Participate in the correct integration of the collections and ensure follow-up
• Ensure the maintenance of high level of visual merchandising throughout the day
• Ensure that business opportunities are maximized through effective store management
• Follow fashion trends, ensure competitive intelligence
• Coordinate or participate in the planning of in-store marketing events

Benefits

• Salary: $75,000 annually
• Plus a competitive benefits package

Sézane recruits and values all talents, whatever your gender, age, nationality, culture, religious beliefs or sexual orientation.