Assistant Store Manager

S; New York (NY); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Sézane, a premier French fashion brand, seeks an Assistant Store Manager for its Upper East Side boutique in New York, NY. You will lead a team of ambassadors, delivering a unique customer experience and embodying the brand across an omni-channel landscape.

Responsibilities include coaching sales advisors, developing the team, planning in-store events, maintaining visual merchandising, and driving customer loyalty with a clienteling approach.

Qualifications

• Retail leadership experience in fashion or luxury.
• Strong customer service and communication skills.
• Experience coaching and developing a team.
• Proficient in visual merchandising and store presentation.
• Skilled in multi-channel customer experience and loyalty.

Responsibilities

• Ensure a unique customer experience within the boutique.
• Lead a team of ambassadors to animate the customer journey.
• Optimize service quality at all stages of the journey.
• Promote personalization services to advisors and customers.
• Embed brand values and deliver an omni-channel experience.
• Drive customer satisfaction with tools and action plans.
• Develop loyalty and nurture new relationships.
• Manage client data, clienteling, and dissatisfaction handling.
• Recruit, retain and coach all team members.
• Oversee in-store marketing and events with head office guidance.
• Lead and develop sales advisors; motivate and coach the team.
• Ensure continuous improvement of team organization.

Skills

Team leadership

Customer experience

Visual merchandising

Coaching

Store operations

People management

Job description

\"I’ve had the joy of building Sézane alongside you - the first French fashion brand born online, rooted in quality, creativity, and intention.\"

\"To tell the story of Sézane is to retrace more than 20 years of defining adventures and bold decisions: choosing to do things differently, choosing people, choosing to act, and above all, choosing to trust in one’s convictions - even when that means rethinking what we thought we knew.\"

Sézane is more than a fashion brand. It’s a story of life - mine, yours, and all those who shape it every day." - Morgane Sezalory, Founder & CEO.

To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be.

Care to imagine what comes next with us? We can't wait to hear from you!

We are seeking the talents of a Assistant Store Manager to contribute to the next chapter of Sézane’s journey. The position is based in Upper East Side in New York, NY.

As an Assistant Store Manager, your missions will be the following:

• Ensure a unique customer experience within your boutique
• Animate the customer journey by relying on a team of ambassadors
• Optimize the quality of the service at each stage of the customer journey
• Convey information and promote personalization services to advisors and customers
• Embody brand values and ensure an omni-channel experience at all times
• Manage customer satisfaction using various tools, implementing dedicated action plans
• Develop customer loyalty and along with creating new relationships
• Explore the customer database (clienteling and management of dissatisfaction)

• Recruit, retain and follow up of all team members

Additional responsibilities include:

Operational Marketing

• Guarantee the performance of the apartment through animations or events
• Deploy and supervise all programming while ensuring compliance with the image and guidelines transmitted by the head office marketing team

Managing and developing your team

• Lead and develop a team of sales advisors
• Manage your team by motivating them and creating a positive and harmonious work environment
• Foster cooperation within the team and between team leaders
• Integrate new employees
• Supervise and increase the skills of your team through floor coaching, feedback and annual performance interviews.
• Propose and set up, in conjunction with the training manager, continuing education and coaching courses for sales advisers.
• Demonstrate managerial courage to support its employees
• Disseminate and circulate information
• Have a 360 vision: ensure that you always optimize your team organization in a process of continuous improvement

Guarantee the brand image

• Ensure proper maintenance of the apartment
• Participate in the correct integration of the collections and ensure follow-up
• Ensure the maintenance of high level of visual merchandising throughout the day
• Ensure that business opportunities are maximized through effective store management
• Follow fashion trends, ensure competitive intelligence
• Coordinate or participate in the planning of in-store marketing events

Salary: $75,000 annually

Plus a competitive benefits package

Sézane recruits and values all talents, whatever your gender, age, nationality, culture,

religious beliefs or sexual orientation.