Assistant Store Manager

NAPA Auto Parts; New Albany (MS); On-site; USD 35,000 - 55,000; Full time

Job summary

A forward-thinking company is seeking a passionate Assistant Store Manager to lead a dynamic team in delivering exceptional customer service. This role is perfect for individuals who thrive in fast-paced environments and are eager to foster a culture of engagement and growth. You will play a crucial role in maximizing store operations, driving sales, and building lasting customer relationships. Join a stable, Fortune 200 company that values hard work and employee well-being, offering multiple career development opportunities and a supportive culture. If you have a passion for the automotive industry and customer care, this is the right opportunity for you.

Benefits

Outstanding health benefits

401K

Career development opportunities

Supportive company culture

Qualifications

• Experience in automotive aftermarket or willingness to learn.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Create a superior customer service experience to drive store growth.
• Manage store operations to maximize sales and customer service.
• Build and engage the team to deliver excellent customer care.

Skills

Customer Service

Leadership

Inventory Management

Automotive Knowledge

Education

High School Diploma

Technical or Trade School Degree

Job description

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Job Description

Imagine the position to use your automotive or customer service expertise with both our wholesale and retail customers on a daily basis, serve as a leader to your teammates, and lead NAPA to be the dominant parts supplier in the market. If this sounds like you, NAPA is looking for a passionate Assistant Store Manager. This is the right opportunity for you if you:

Responsibilities

• Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability
• Provide daily leadership and foster a culture of employee engagement
• Partner with your teammates to drive store initiatives
• Care about people and profit
• Support learning and career growth within the team
• Lead a successful team, support the store manager, and manage in our fast-paced retail stores
• Manage store operations to maximize sales, profits, and customer service
• Build, coach, train, and engage the team to deliver excellent customer care and business results
• Oversee inventory protection, asset management, safety, and operational issues
• Ensure cleanliness and readiness of delivery vehicles, sales floor, stockroom, and outside areas
• Implement NAPA operational and marketing programs, aiming for continuous process improvement
• Develop customer relationships, assist with sales and service questions, and ensure positive experiences both in-store and over the phone

Qualifications

• High school diploma or equivalent; technical or trade school courses or degree preferred
• Experience in the automotive aftermarket or hobby/DIY world, or willingness to learn automotive knowledge
• Passion for customer care and building long-term relationships
• Ability to thrive in a fast-paced, complex environment
• Knowledge of cataloging and inventory management systems
• Ability to lift up to 60 lbs
• Preferred: automotive industry background, experience in retail or store management, ASE Certifications, NAPA Know How

Why NAPA?

• Outstanding health benefits and 401K
• Stable, Fortune 200 company with a family feel
• Supportive company culture that values hard work and employee well-being
• Multiple career development opportunities with leadership support

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Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail

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