Assistant Store Manager

Wild Bill’s Tobacco; Michigan; On-site; USD 100,000 - 125,000; Full time

Job summary

A leading retail company is seeking an Assistant Store Manager to support store operations and staff management. This full-time role involves ensuring excellent customer service, managing inventory, and developing sales skills among employees. Ideal candidates should have strong communication skills, a high school diploma, and the ability to work flexible hours.

Benefits

Health, dental, vision, and life insurance after 60 days

Merchandise discounts

Opportunities for development and growth

Bi-annual merit increases

Recognition programs

Monthly bonus potential

Qualifications

• At least 21 years old.
• Availability to work weekends and holidays.
• Willingness to work 12-hour shifts at times.

Responsibilities

• Assist in recruiting, interviewing, and selecting store employees.
• Ensure smooth store operations, including inventory management.
• Provide excellent customer service and handle inquiries.

Skills

Written and verbal communication

Customer service skills

Store operations knowledge

Basic math skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

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Description

The Assistant Store Manager is responsible for supporting the Store Manager in all aspects of store operations, including managing employees, ensuring excellent customer service, and maximizing sales. This position is a development role, aimed at those aspiring to become a Retail Store Manager.

Responsibilities

• Assist in recruiting, interviewing, selecting, and retaining store employees.
• Help manage and develop store staff for optimal performance.
• Support in developing sales skills and educating staff about products.
• Ensure smooth store operations, including inventory management, expense monitoring, and scheduling.
• Provide excellent customer service, handle inquiries and complaints, and ensure positive shopping experiences.
• Gain product knowledge and stay updated on launches and promotions.
• Build relationships with customers to recommend products.
• Meet or exceed sales and operational goals.
• Collaborate with the Store Manager to meet operational and financial targets.
• Maintain a safe, clean, and organized store environment, enforcing policies and procedures.
• Provide feedback and suggestions to improve operations, training, marketing, and product offerings.
• Manage daily store operations, including inventory, cash handling, staffing, and cleanliness.
• Spend most of the time on the sales floor engaging with customers and coaching employees.
• Work full-time hours, including evenings, weekends, and holidays.

Requirements

Knowledge and Skills

• Written and verbal communication
• Customer service skills
• Proficiency in Microsoft Office
• Store operations knowledge
• Basic math skills

Qualifications

• At least 21 years old
• High school diploma or equivalent
• Availability to work weekends and holidays
• Willingness to work 12-hour shifts at times
• Ability to stand for long periods
• Ability to lift up to 50 pounds

Benefits

• Health, dental, vision, and life insurance after 60 days
• Merchandise discounts
• Opportunities for development and growth
• Bi-annual merit increases
• Recognition programs
• Monthly bonus potential

Starting salary at $16.00 per hour.