Assistant Store Manager

Goodwill of Greater Grand Rapids; Michigan; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Up to 20 paid vacation days

Tuition reimbursement

401(k) with employer match

Medical, Dental, Life, Disability and

Accidental insurance

Employee discount at stores

Job summary

Goodwill of Greater Grand Rapids seeks an Assistant Store Manager to lead front-line staff, uphold safety and merchandising standards, and ensure outstanding customer service together with the Store Manager.

You will train staff, help meet sales and production goals, manage schedules, and promote adherence to Goodwill policies while maintaining a welcoming shopping environment for donors and customers.

Qualifications

• High School diploma or equivalent is required.
• Solid mathematical skills.
• Some managerial and retail sales experience preferred.
• Must have valid Driver's License and reliable transportation.

Responsibilities

• Oversee, with the Store Manager, the behavior of hourly personnel and ensure a safe, clean, friendly store.
• Lead by example with professional behavior and effective interpersonal communication.
• Provide excellent customer service by greeting and assisting customers and donors promptly.
• Communicate concerns to the store manager and participate in staff training.
• Assist in meeting sales goals and maintain merchandising standards.

Skills

Customer service

Leadership

Communication

Education

High School diploma or equivalent

Job description

Description

Interested in an employer that is interested in you?

At Goodwill we offer:

• Up to 20 paid vacation days in the first year
• Professional development services, personal support services
• Tuition reimbursement
• 401(k) plan with employer match after six months
• Medical, Dental, Life, Disability and Accidental insurances available
• 20% discount at the greater Grand Rapids retail stores
• Goodwill is a values-driven organization where integrity, respect, innovation, stewardship, and excellence guide our decisions and actions. We believe that different experiences and perspectives make us stronger and help us better serve our community.

The Assistant Store Manager position starts at $18.00 an hour.

• Oversee, in concert with the Store Manager, the behavior of all hourly personnel, and be responsible for operating a safe, clean, and friendly place of business.
• To act in a leadership capacity demonstrating professional behavior and decision making, effective interpersonal communication skills, and setting an example for all Goodwill staff.
• Provide excellent customer service, including greeting and assisting customers and donors promptly.
• Address and/or communicate customer and donor concerns to store manager.
• Along with store manager, ensure full completion of staff training and support opportunities for cross training for all Team Members.
• Assist store manager in meeting sales and production goals.
• Maintain merchandising standards in stocking and re-sets, following sizing, categorizing and pricing guidelines. Maintain all backroom operating standards.
• Assist in implementing and controlling store procedures and Goodwill policy.
• Accurately complete the daily, weekly and monthly reports on time.
• Assist in maintaining daily and weekly cash handling and banking procedures.
• Adhere to established store hours and check security of building upon opening and closing. Ensure store safety and security.
• Responsible for fulfilling all frontline staff duties as assigned.
• Follow Goodwill safety practices.
• Comply with Goodwill attendance and punctuality standards of behavior.
• Effectively communicate the mission of Goodwill to customers and donors.
• Promote and support Goodwill activities and initiatives.

At Goodwill, we are Changing Lives and Communities Through the Power of Work!

Goodwill is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email [e-mail]

Requirements

Qualifications:

High School diploma or equivalent is required. Solid mathematical skills. Some managerial and retail sales experience preferred. Must have valid Driver's License as well as reliable personal transportation (personal vehicle).

Physical/Emotional Demands:

While performing the duties of this job, the employee is often required stand, walk, use hands, reach with hands and arms, talk or hear; and occasionally required to sit, climb or balance, stoop, kneel, crouch or crawl, taste or smell and operate computer.

• The employee must often lift and/or move up to 10 pounds; regularly lift and/or move up to 25 pounds; and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by the job include distance, color, peripheral, depth perception, and ability to adjust focus.
• Well-developed sense of responsibility and coping ability.

Organizational Competencies:

All employees are required to uphold the values of Goodwill Industries of Greater Grand Rapids (GIGGR) Integrity, Stewardship, Innovation, Excellence, and Respect. All employees are required to comply with the policies, procedures, and safety program of GIGGR. All employees are required to uphold standards for GIGGR accreditation, including Goodwill Industries International and CARF. Employees are required to follow all state and federal laws and regulations, including but not limited to those related to recipient rights, confidentiality, and the Health Insurance Portability and Accountability Act (HIPAA).