Assistant Store Manager

PLS; Medford (MA); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401(k) plan

Opportunities for advancement

Ongoing training

Bonus eligibility

Job summary

PLS in Medford, Massachusetts is seeking an Assistant Store Manager to enhance customer service and meet operational goals. This role involves leading team members, ensuring compliance with policies, and analyzing sales trends for improvement.

The ideal candidate should have at least one year of management experience, strong communication skills, and a knack for building relationships with customers. Benefits include medical/dental/vision plans and bonus eligibility.

Qualifications

• Minimum of one year of management experience in relevant industries.
• Ability to develop positive relationships with customers.
• Fluency in English; bilingual in Spanish is a plus.

Responsibilities

• Lead store operations to enhance customer service and meet financial goals.
• Assist in recruiting and motivating store team members.
• Ensure compliance with regulations and company policies.
• Analyze financial statements to maximize sales.
• Resolve customer complaints to boost satisfaction.

Skills

Management experience

Customer engagement

Relationship building

Communication skills

Bilingual (English/Spanish)

Job description

Location: 112 Medford Street, Medford, MA 02155.

Position Overview

Assistant Store Managers lead the store to deliver outstanding customer service, meet all operational objectives and financial goals, and follow company policies and procedures. They perform the duties of a Customer Service Representative while supporting the Store Manager and providing leadership in the Manager’s absence.

Job Responsibilities

• Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again
• Establishing a strong customer service culture within the store
• Assisting the Store Manager in implementing strategies to help meet store goals and objectives
• Assisting the Store Manager with recruiting, developing, and motivating store team members who exceed internal and external customer expectations
• Ensuring compliance with federal, state, and local regulations
• Performing the responsibilities of a Customer Service Representative and supervising CSR activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
• Analyzing financial statements and trends to increase and maximize sales
• Marketing within the community to increase market share and store revenues
• Resolving customer complaints for increased customer satisfaction
• Assisting the Store Manager with managing schedule, cash, and store audits
• Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes.
• Helping to maintain a neat and clean store environment for our customers and team members
• Other duties as assigned

Job Requirements

• A minimum of one year of management experience in industries such as hospitality, financial services, retail, and restaurant
• Ability, willingness, and confidence to engage with customers
• Ability to develop positive relationships with customers
• Strong desire to exceed company initiatives and inspire excellence in a team
• Excellent communication and presentation skills
• High-energy, collaborative management experience
• Professional appearance and demeanor
• Must be honest and have integrity
• Able to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• English/Spanish bilingual is a plus

Working Conditions and Physical Requirements

• Must be able to sit and/or stand for extended periods
• Must be able to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
• Must manage several tasks at one time and handle frequent interruptions to meet the needs and requests of customers

Benefits & Pay

Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training. The position is bonus eligible.

Massachusetts Pay Band: $19 – $21 USD.

Equal Employment Opportunity Statement

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug‑free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact [e-mail] to make arrangements. The decision on granting accommodation will be made on a case‑by‑case basis.