Shift Supervisor

PLS; Medford (MA); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS is seeking a Shift Supervisor at their Medford location in Massachusetts. This leadership role involves ensuring outstanding customer service and achieving operational objectives. The Shift Supervisor will supervise team activities, perform customer service duties, and assist the Assistant Store Manager.

Qualified candidates will have at least one year of management experience in relevant industries, strong communication skills, and a commitment to achieving excellence. Benefits include medical, dental, vision, 401(k), and a bonus eligible component.

Qualifications

• Minimum one year of management experience in hospitality, financial services, retail, or restaurant industries.
• Ability to work flexible hours, including early morning, evenings, weekends, and holidays.
• English fluency required, English/Spanish bilingual a plus.

Responsibilities

• Maintain exemplary customer service and build relationships with customers.
• Support the Assistant Store Manager in implementing strategies to meet store goals.
• Perform CSR duties and supervise team activities during the absence of Store Manager.

Skills

Management experience

Customer engagement

Communication skills

Relationship building

Integrity

Job description

112 Medford Street, Medford, MA 02155

Overview

PLS – People – Location – Service – is a leading retail provider of financial services. PLS is headquartered in Chicago, serves over 200 financial service centers in 12 states, and offers consumers convenient, transparent and affordable products. The company values exceptional team members who put customers first.

Position Overview

Shift Supervisors provide leadership to ensure the store delivers outstanding customer service, meets operating objectives and financial goals, and follows company policies. They perform full duties of a Customer Service Representative while assisting the Assistant Store Manager, and in the absence of the Store Manager or Assistant Store Manager, oversee all team activities.

Job Responsibilities

• Maintain exemplary customer service and build relationships with customers
• Establish a strong customer‑service culture
• Support the Assistant Store Manager in implementing strategies to meet store goals
• Assist in developing and motivating team members to exceed expectations
• Ensure compliance with federal, state, and local regulations
• Perform CSR duties and supervise team activities during absence of Store Manager, including transaction processing and cash handling
• Coach CSRs on proper transaction conduct for superior service and compliance
• Review and approve checks within limits
• Support store marketing efforts in the community
• Resolve customer complaints
• Assist Store Manager with scheduling, cash, and audits
• Review Operations Bulletins, news, and training for policy updates
• Maintain a neat and clean store environment
• Perform other duties as assigned

Job Requirements

• Minimum one year of management experience in hospitality, financial services, retail, or restaurant industries
• Comfortable engaging with customers
• Ability to build positive relationships with internal and external customers
• Strong desire to exceed corporate initiatives and inspire excellence
• Excellent verbal and written communication and presentation skills
• High‑energy, collaborative management experience
• Professional appearance and demeanor
• Honesty and integrity
• Ability to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency required
• English/Spanish bilingual a plus

Working Conditions and Physical Requirements

• Must be able to sit and/or stand for extended periods
• Must be able to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
• Must manage several tasks simultaneously and handle frequent interruptions

Benefits

Benefits for eligible team members include medical, dental, vision, 401(k), vacation, opportunities for advancement, and ongoing training.

Bonus eligible.

Pay Range

Massachusetts Pay Band: $17 – $19 USD.

Core Values

We strive to demonstrate our Core Values in all positions: Communication, Customer Focus, Integrity and Trust, Teamwork, Results.

Equal Employment Opportunity Statement

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug‑free workplace. PLS provides reasonable accommodations to applicants with disabilities. Please contact our Human Resources team for any accommodations.