Assistant Store Manager

Hispanic Alliance for Career Enhancement; Mattoon (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic team at a leading off-price retailer that values its people and promotes career growth. This role involves managing store operations, leading a team, and ensuring excellent customer service. You'll be at the forefront of creating a positive shopping experience while fostering a collaborative environment. With a commitment to diversity and inclusion, this position offers the chance to grow within a Fortune 500 company that prioritizes excellence and continuous learning. If you're passionate about retail and ready to make a difference, this opportunity is for you!

Qualifications

• At least 2 years of retail management experience required.
• Strong supervisory and communication skills are essential.
• Must have high customer service standards.

Responsibilities

• Manage store operations and ensure compliance with company standards.
• Lead and develop staff while maximizing productivity.
• Oversee customer service and maintain a safe store environment.

Skills

Retail Management Experience

Supervisory Skills

Communication Skills

Customer Service

Multitasking

Basic Math Skills

Problem Solving

Job description

Our values start with our people, join a team that values you!

We are the nation's largest off-price retailer with over 2,000 stores, demonstrating a strong record of success and growth. Our focus is on offering customers high-quality brands and on-trend merchandise at extraordinary savings, creating a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success: Our team pursues excellence while continuously learning and evolving.
• Career growth: We develop industry-leading talent because Ross grows when our people grow.
• Teamwork: We collaborate to solve problems and find the best solutions.
• Diversity, Equality & Inclusion: We celebrate diverse backgrounds, identities, and ideas, strengthening our community and workplace.

Our headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive environment, continuous learning, and development opportunities.

GENERAL PURPOSE:

Manage and supervise all areas assigned by the Store Manager, following policies regarding Customers, Associates, and merchandising. Learn all phases of Store operations. In the absence of the Store Manager, lead the entire store to ensure company standards are met.

ESSENTIAL FUNCTIONS:

General Operating Requirements:

• Lead company best practices and maximize productivity.
• Analyze store reports to evaluate expenses and performance.
• Communicate variances to standards to the Store Manager.
• Ensure proper scheduling of associates.
• Ensure compliance with all regulations.
• Oversee cleaning tasks and safety procedures.
• Accept special assignments from leadership.
• Manage payroll administration and reporting.

Organizational Development:

• Assist in recruiting, hiring, training, and developing staff.
• Ensure compliance with personnel policies.
• Address associate relations issues appropriately.

Expense Control:

• Monitor expenditures within budget.
• Control payroll hours and adjust to business trends.

Maintaining a Safe & Secure Environment:

• Prioritize safety in all activities.
• Ensure associates understand emergency procedures.
• Maintain adherence to safety policies.
• Facilitate safety meetings.

Customer Service:

• Treat all customers and associates with respect.
• Demonstrate professionalism and recognize staff achievements.
• Implement customer service and merchandise presentation programs.
• Supervise and coach associates in service tasks.

Personal and Store Brand:

• Represent the company brand at all times.
• Maintain a professional appearance and store environment.
• Ensure store cleanliness and organization.

Merchandise Processing and In-Store Marketing:

• Manage merchandise recovery, sizing, and markdowns.
• Organize merchandise according to guidelines.
• Ensure timely merchandise processing.

Loss Prevention:

• Train staff on loss prevention awareness.
• Demonstrate integrity and safeguard confidential information.
• Lead inventory and stock management processes.

Core Competencies:

• Manage work processes, demonstrate business acumen, plan and prioritize, build talent, collaborate, lead by example, communicate effectively, ensure accountability and execution.

Qualifications and Skills:

• At least 2 years of retail management experience.
• Strong supervisory, motivational, and communication skills.
• Ability to multitask, prioritize, and exercise judgment.
• High customer service standards.
• Fluency in English.
• Availability to work evenings and weekends.
• Basic math skills.

Physical Requirements/ADA:

• Operate store equipment.
• Stand, walk, and move around extensively.
• Perform physical tasks such as bending, lifting, and reaching.
• Occasionally lift over 25 lbs.

Supervisory Responsibilities:

• Direct supervision of non-exempt associates.

Disclaimer:

This description summarizes primary duties; it is not exhaustive and may change at management's discretion. Ross is an equal opportunity employer committed to diversity and legal compliance.