Assistant Store Manager

Community Choice Financial Family of Brands; Marshfield, Baltimore (WI, MD); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to enhance customer service and leadership skills. This role involves providing a white-glove experience for customers, coaching team members, and managing customer accounts. You'll play a vital role in maintaining store profitability and brand loyalty while ensuring compliance with company policies and regulations. With a commitment to professional development, this position offers comprehensive training and a supportive environment for career growth. If you're passionate about customer service and leadership, this opportunity is perfect for you.

Benefits

Comprehensive training program

Educational Reimbursement Program

401(k) with Company match

Paid Time Off

Diverse Culture and Inclusive Environment

Qualifications

• High School Diploma is required; supervisory experience preferred.
• Strong communication and customer service skills are essential.

Responsibilities

• Provide exceptional customer experience throughout the loan process.
• Assist in customer account management and ensure compliance.

Skills

Customer Service

Leadership

Communication Skills

Problem Solving

Education

High School Diploma

Associate Degree

Tools

Point of Sale System

Microsoft Office

Job description

Overview

As an Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to provide a white-glove experience for our customers. Working closely with the Store Manager to develop your leadership skills in real-time, you will help coach our Customer Service Representatives and play a key role in helping the team produce results. In return, we will help you reach the next level in your career by providing an ongoing comprehensive training and development program that will allow you to truly shine.

Responsibilities

Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.

Assist in customer account management by accepting payments, monitoring, and managing customer appointments.

Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.

Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.

Provide support, coaching, and development to Customer Service Representatives in order to improve the team’s potential.

Maintain customer information in the Point of Sale system with accuracy and integrity.

Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.

Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.

Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.

Utilize personal vehicle to complete bank deposits and other Company business throughout the workday.

Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.

Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.

Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week*.

*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.

Qualifications

• High School Diploma or equivalent required
• At least 3 months of supervisory, key holder, or relevant leadership experience
• Minimum one year experience in customer service, sales, or retail
• Excellent verbal and written communication skills
• Ability to work phone, Point of Sale, Microsoft Office, and other systems
• Must be at least 18 years of age (19 in Alabama)
• Background check required (subject to applicable law)
• Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

• Associate degree or higher
• Bilingual English/Spanish is a plus and may be required for certain locations

What We Offer

Our Benefits Include*:

• A comprehensive new hire training program designed to help set you up for success
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
• Paid on-the-job training & professional development programs
• Educational Reimbursement Program
• Multiple coverage levels for Medical, Dental, & Vision
• Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more
• Traditional 401(k) and Roth 401(k) with Company match
• Options for Flexible Spending Accounts and Health Savings Accounts
• Basic and AD&D Life Insurance
• Optional pet insurance
• Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
• Paid Time Off (Accrue approximately 6* days in your first year of employment, plus additional days in following years. Eight days in CA, CO, AZ, MI, and OR.)
• Diverse Culture and Inclusive Environment

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

About Us

The Community Choice Financial Family of Brands ("CCF" or the “Company”) is a leading retailer of financial services to unbanked and underbanked consumers. CFF is the parent company to eleven brands including Cash 1, Check Into Cash, CheckSmart, Easy Money, InstaLoan, Rapid Cash, and Speedy Cash, TitleBucks, and TitleMax. With more than 1,700 retail storefronts and several online products available in 20+ states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.