Assistant Store Manager

Lindt & Sprungli (North America) Inc.; Leesburg (VA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in the confectionery sector is seeking an Assistant Store Manager to support the Store Manager in driving sales and ensuring outstanding customer service. This role involves motivating a dedicated team, managing inventory, and maintaining operational excellence. The ideal candidate will have a passion for retail and a commitment to fostering a positive shopping experience. If you thrive in a dynamic environment and enjoy leading a team to success, this opportunity could be a perfect fit for you.

Qualifications

• Experience in retail management with a focus on sales and customer service.
• Ability to motivate and develop staff for optimal performance.

Responsibilities

• Assist the Store Manager in achieving sales goals and managing store operations.
• Support staff development and ensure compliance with operational standards.

Skills

Sales Management

Staff Development

Inventory Management

Customer Service

Budget Management

Education

High School Diploma

Bachelor's Degree in Business or related field

Job description

POSITION PURPOSE
The individual in this position is responsible for assisting the Store Manager in achieving and exceeding the store's sales plan, ensuring profitable operations, and providing superior customer service. This includes managing store personnel, merchandise, cash, budget, and facilities. The Assistant Store Manager assumes supervisory responsibilities in the Manager's absence.

ESSENTIAL JOB FUNCTIONS/KEY ACCOUNTABILITIES

Sales

In partnership with the Store Manager, ensure the store meets or exceeds sales budgets and contributes to the company's overall success.

• Model Lindt standards and core competencies through daily activities (leadership, commitment, passion, sales focus, results-driven).
• Understand and communicate the store's sales mission effectively to staff.
• Quantify and articulate store metrics and performance.
• Motivate staff, build brand commitment, and hold staff accountable to KPIs and sales opportunities.
• Identify and pursue external sales opportunities, including B2B contacts, networking events, and marketing.
• Manage inventory proactively to align stock levels with sales trends, minimizing out-of-stocks, overstocks, and dated products.

Staff Development

Support the Store Manager in hiring, managing, and developing staff to ensure a knowledgeable, friendly, and well-trained team.

• Assist in recruiting qualified candidates.
• Network proactively to find viable candidates.
• Help train staff according to company standards for daily operations and sales.
• Develop staff sales techniques and product knowledge to ensure accurate brand representation.
• Escalate issues promptly to the Store Manager and District Manager.

Operational Controls

Work with the Store Manager to meet or exceed standards for operational controls.

• Manage inventory and shrinkage.
• Oversee cash management, POS, and related paperwork.
• Ensure audit compliance, loss prevention, and food safety standards.
• Handle payroll and labor management.
• Adhere to store scheduling templates and manage expenses.
• Follow company policies and procedures accurately and timely.