Assistant Store Manager

Guess?, LLC.; Leeds (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

GUESS Factory is seeking an Assistant Manager to oversee customer experience and staff development at our Leeds, AL location. You will train associates, lead by example on the sales floor, and ensure compliance with visual merchandising standards and stockroom organization.

You will drive sales profitability with a focus on coaching, metrics, payroll, shrink control, and policy adherence. Strong communication and adaptability are essential in a fast-paced retail environment.

Qualifications

• Minimum two years of experience driving sales and developing a team.
• Experience training associates and delivering coaching feedback.
• Strong PC skills and ability to analyze reports.

Responsibilities

• Oversee customer experience and staff development.
• Lead by example on the selling floor and maintain store standards.
• Ensure high level customer service and stockroom organization.
• Maintain visual merchandising standards and promotions.
• Meet or exceed store profitability, payroll, shrink, and conversion goals.
• Manage payroll and prevent losses in accordance with policies.
• Comply with company policies and procedures.

Skills

Leadership by example

Training & development

Customer service

Visual merchandising

Communication

Multitasking

Adaptability

Education

High school education or equivalent

Job description

Position Overview

Job Description

Position Overview

The Assistant Manager is responsible for overseeing the customer experience, training and development of the store staff, leading by example on the selling floor, and maintaining the store standards on the selling floor and stockroom.

Reports To: Store Manager

Supervises: Assists management with all sales associates, desk associates, and stock associates

Essential Functions

People Development

• Training Completion: Ensure all associates complete training per company guidelines.
• Leadership by Example: Lead by example by training, developing, and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering the customer experience.

Customer Experience

• Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team.
• Visual Merchandising: Maintain all visual merchandising standards, directives, promotions, and ensure overall cleanliness and organization of the sales floor and stockroom.

Drive Sales & Profitability

• Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.

Operational Effectiveness

• Payroll Management: Meet all payroll expectations.
• Loss Prevention: Control company assets by meeting all loss prevention measures.
• Policy Compliance: Execute and comply with all company policies and procedures.

Additional Responsibilities

• Decision Making: Use sound judgment when making decisions.
• Communication: Maintain excellent communication skills.
• Integrity & Respect: Act with integrity and respect.
• Adaptability: Adapt to changes required by the business.
• Multitasking: Ability to handle multiple tasks simultaneously.
• Additional Duties: Assume and complete other duties as assigned by the supervisor.

Job Requirements

• Minimum two years of experience with a proven track record for driving sales and profit results, and training and developing a team of individuals.
• Proficiency in personal computer use and detailed report analysis.
• High school education or equivalent preferred.
• Ability to perform heavy lifting in excess of 30 pounds.
• Ability to stand for a minimum of eight hours during scheduled shifts.

Brand

GUESS Factory

Store

3276

Store Address

6200 Grand River Boulevard East, Space 511 - Leeds, AL 35094

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