Assistant Store Manager

ME+EM Ltd; Calabasas (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental and vision plans

Generous paid time off

Birthday day off

Life insurance

Parental leave after 2 years

Uniform allowance

Employee discounts

Refer a Friend

Career development

Job summary

ME+EM is seeking an Assistant Store Manager in the US to oversee store operations, lead a high-performing team, and deliver a premium luxury customer experience in a fast-paced environment.

You will drive sales targets, mentor staff, manage training, and ensure brand standards across product displays and omni-channel initiatives.

Qualifications

• Experience in people management in a high-volume, fast-paced environment (2 years preferred).
• Commercial understanding of modern luxury.
• Confident in Visual Merchandising.
• Highly organized and a proactive leader.
• Coach, detail oriented and enthusiastic.
• Able to provide examples of exceptional results in Retail.
• Enthusiasm for store management and Brand leadership.
• Able to provide examples of leading by example, developing others and contributing to the success of the company.

Responsibilities

• Act as in-charge in the manager's absence and drive team morale.
• Lead daily training and coaching on the shop floor.
• Manage staff administration and attendance records.
• Arrange cover in the absence of the manager.
• Ensure policy compliance and effective store operations.
• Deliver luxury customer service and build long-lasting relationships.
• Promote omnichannel experience and CRM usage.
• Maintain product knowledge and visual display aligned to design intent.

Skills

People management

Luxury retail

Visual merchandising

Organized leadership

Coaching

Retail excellence

Brand leadership

Developing others

Job description

ME+EM is one of the UK’s fastest-growing luxury fashion brands, with a strong global digital presence and stores across the UK, including London and Edinburgh, alongside concessions within Harrods and Selfridges. We are also continuing our exciting international expansion across the U.S, with new stores opening across key markets.

At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.

Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.

About the Role

The ME+EM Assistant Store Manager is dedicated to customer service, team morale and driving results, who is responsible for overseeing the store and team in the managers absence. You have a keen understanding of the brand vision and stay up to date on industry trends. You understand the role of retail in our omni-channel business while representing the brand ethos.

Responsibilities:

• People Management
• Act as the person in charge in the absence of the Manager.
• The second point of call for all people related issues within your store. You are not expected to solve big issues but support and listen to your team. If not confidential, the information should be shared with the Store Manager.
• Carryout daily training and coaching with the team by leading by example on the shop floor.
• Assist with managing staff admin including hours worked against what is recorded in Humanity.
• Arrange cover in the absence of the manager.
• Ensure breaks are taken whilst being the manager in charge.
• Keep up to date with company polices within the handbook and ensure the team are complying.
• Assist with identifying training needs and arrange sessions with the Compliance manager to fill the gaps.
• Understand the store target and relay this to the team.
• Encourage dress code compliance following the policy.
• Attend meetings in the absence of the manager.

Customer

• Provide the best most luxurious customer experience to all who visit the store.
• Be confident in building organic and long-lasting relationships with customers
• Aware of the importance of CRM
• Carryout personal styling sessions with confidence.
• Promote where possible the omni channel experience

Product

• Have a high level of product knowledge, attend regular product review meetings and relay new information to the team.
• Ensure the store display represents the design intent for each garment.
• Ensure the protection and use of stock is in the best interests of the business and report any inaccuracies to the Store Manager.
• Assist with the store recall process.

System

• Understand the Elucid back office and be a super user for back-office processes
• Work alongside the Customer Care team and other operational functions to ensure policies are aligned to ensure the best customer experience is achieved.

About You:

• Experience in people management in a high volume, fast paced environment (2 years preferred)
• Commercial understanding of modern luxury
• Confident in Visual Merchandising
• Highly organised and a proactive leader
• Coach, detail oriented and enthusiastic
• Able to provide examples of exceptional results in Retail
• An enthusiasm for store management and Brand leadership
• Able to provide examples of leading by example, developing others and contributing to the success of the company

Employee Benefits:

• Competitive salary and incentive schemes
• Competitive medical, dental and vision plan options.
• Generous paid time off policies: vacation, holiday, sick and volunteer days
• A day off to celebrate your birthday
• Life insurance, Short Term Disability, Long Term Disability, Employee Assistance Program
• Enhance parental leave package after 2 years of service
• A new uniform allowance for each new season
• Generous Employee and Friends & Family Discounts
• Refer a Friend Scheme
• Opportunity to build a career with a leading global fashion brand

ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.

Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.