Retail Supervisor

Mountain Warehouse; Lee (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Monthly bonus

Colleague discount

Uniform allowance

Job summary

EMS Lee (VLE) is seeking a Retail Leader to motivate and guide a team in a fast-paced store environment. You will drive customer service, visual merchandising, and smooth operations while upholding health and safety standards.

You’ll coach colleagues to hit sales targets and KPIs, build local community connections, and represent the EMS brand with professionalism. This role rewards game-changing leadership and consistent results.

Qualifications

• Experience leading retail teams in fast-paced environments.
• Strong customer service and communication skills.
• Ability to coach and develop staff to exceed KPIs.
• Proven track record in visual merchandising and store operations.

Responsibilities

• Lead a collaborative retail team to deliver exceptional customer service.
• Maintain shop floor standards, stock presentation, and safety.
• Drive sales against targets and KPIs.
• Represent the EMS brand with professionalism in the community.

Skills

Leadership

Team motivation

Customer service

Visual merchandising

Tools

POS systems

Job description

Description

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, EMS has the perfect opportunity for you!

Department: USA Retail

Location: EMS Lee (VLE)

Compensation: $15.00 - $20.33 / hour

Description

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, EMS has the perfect opportunity for you!

Key Responsibilities

Leadership & Team Development

• Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
• Drive continuous growth by coaching, training, and mentoring your team.
• Keep your team informed and engaged through clear, open communication.
• Empower your team with up-to-date product knowledge to meet customer needs confidently.

Operational Excellence

• Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
• Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
• Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
• Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.

Sales & Performance

• Motivate your team to meet and exceed sales targets and KPIs.
• Identify growth opportunities for team members and suggest strategies for their development.

Customer Experience

• Set the standard for exceptional customer service and ensure it’s delivered consistently.
• Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
• Represent the EMS brand with enthusiasm and professionalism.
• Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

We Would Love To Meet Someone Who Is

• Passionate about delivering outstanding customer service.
• A confident and reliable motivator, with a talent for inspiring others.
• Experienced in all areas of retail, from stock control to visual merchandising.
• A strong communicator who can engage at all levels and provide constructive feedback.
• Proactive and results-driven, with a track record of setting and achieving goals.
• Approachable, trustworthy, and a natural team player.
• Skilled at problem-solving within company guidelines and policies.

What's in it for you?

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
• 50% Colleague Discount across Eastern Mountain Sports, Mountain Warehouse and Animal, with a twice-yearly uniform allowance. 30% off National Brands Eastern Mountain Sports
• A stable, successful and supported environment
• Length of service awards

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!

INDUS