Assistant Store Manager

Wash and Roll; Kingsport (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Wash N' Roll seeks an assistant manager to help operate the car wash and lead the team. You will ensure vehicles are prepped, monitor safety, train staff, and deliver excellent guest service as the store runs in the store manager's absence.

You will oversee maintenance, keep the tunnel clean, manage cash deposits, and ensure policies are followed while maintaining a positive, customer-focused environment.

Qualifications

• Must be able to operate the store in the absence of the store manager.
• Willing to work in hot/cold weather.
• Punctual and in uniform.

Responsibilities

• Oversee daily car wash operations and ensure quality service.
• Train and supervise team members; provide guidance and safety oversight.
• Maintain cleanliness of tunnel and lot; manage waste and maintenance.
• Handle cash deposits and cash in cassette boxes.
• Communicate with guests and ensure smooth flow through the wash.
• Ensure policies and procedures are followed.

Skills

Customer service

Team leadership

Safety awareness

Communication

Tools

DRB system

Job description

Wash N' Roll assistant manager

• Ensure vehicles are properly prepped
• Keep tunnel clean by spraying any dirt or debris out
• Competent with DRB (setting up fastpass plans, discontinuing plans, changing out receipt paper, pulling reports)
• Remove all trash from the trash cans
• Replace trash can liners
• Un stop all vacuum hoses
• Clean out each vacuum canister by removing the bottom bin and shaking the vacuum bags
• Must be able to operate the store in the absence of the store manager.
• Ensure employees are working safely.
• Under direction of the Store Manager, provide training and oversight to team members
• provides general operational guidance; serves as role model to other team members
• Assists Store Manager with overall operation of the site; may execute open and close duties and procedures.
• Ensures policies, practices and procedures are understood and followed
• Works safely and reports safety or maintenance issues to management
• Maintain cleanliness of work environment and inventory
• Provide excellent customer service
• Communicates information that requires some explanation or interpretation
• Performs team member duties as needed to ensure quality and timely customer service
• Guides cars onto the track with a focused, pleasant, and competent demeanor
• Performs visual inspections of the condition of each vehicle prior to entering the tunnel
• Must be willing to work in hot/cold weather conditions when necessary
• Be on time and in uniform for every scheduled shift
• Load and prep vehicles as they enter the wash bay as needed
• Spray bug prep on the front and back of every vehicle
• Use the bucket brush to scrub the front and back of every vehicle
• Ensure the wash controller queue is accurate
• Communicate with the guest to ensure the driver is not in park or on the brake
• Send the rollers behind the rear wheel to ensure the vehicle passes through the wash
• Ensure the wash equipment is operating correctly as the vehicle goes through the wash tunnel
• Perform basic routine maintenance as required or directed
• Perform advanced maintenance as required or directed
• Empty the garbage bins around the lot
• Collect dirty towels, wash them, fold them, and return clean towels to the lot for customer use
• Refill and replace window cleaner bottles as needed
• Sweep the lot property as needed to ensure the lot is well maintained and clean.
• Cash deposits twice weekly
• Replace and replenish cash in cassette boxes as necessary
• Chemical handling (once trained)
• Ensure employees are in the correct uniform